Hello, welcome to the Fitbit Community forums, @James2818.
Thank you for all the information that you've provided regarding the problem that you've been experiencing with your Fitbit Sense.
Before considering other options, make sure to follow all the steps listed here to resolve problems with notifications. This has been useful for other users experiencing the same problem.
In addition to the steps mentioned earlier, make sure that you have the latest version of the Fitbit app installed and to check all the compatibility requirements here. Keep in mind that you need Android OS 8.0 or higher or Apple iOS 13 or higher on your phone and that you won’t see notifications on your Fitbit device if you turned on the Do Not disturb Icon or Sleep Mode.
Hope this helps, I'll be around.
Davide | Italian and English Community Moderator, Fitbit
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