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Notifications are not coming through my Sense

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‎11-01-2021 13:36 - last edited on ‎11-03-2021 09:59 by Fitbit Moderator

‎11-01-2021 13:36 - last edited on ‎11-03-2021 09:59 by Fitbit Moderator

I just got a sense and the notifications from my phone aren't showing up on it what can I do to make them show up?

 

Moderator Edit: Clarified subject and updated label

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‎11-03-2021 10:03 - edited ‎11-02-2023 03:19

In response to Guy_

‎11-03-2021 10:03 - edited ‎11-02-2023 03:19

Hi there, @Cynjensen. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here. 

Are you not receiving any type of notifications or receiving an error message in the Fitbit app? If you haven't done so yet, as @Guy_ recommended, please follow the troubleshooting steps provided in either of the following help articles:

*iPhone users—see Troubleshooting quick tips for iPhones
*Android users—see Why are notifications delayed or missing?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎11-01-2021 23:33

‎11-01-2021 23:33

Hi, did you do all the steps during the setup?

 

See How do I get notifications from my phone on my Fitbit device? 

Author | ch, passion for improvement.

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0 Votes

‎11-03-2021 10:03 - edited ‎11-02-2023 03:19

In response to Guy_

‎11-03-2021 10:03 - edited ‎11-02-2023 03:19

Hi there, @Cynjensen. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here. 

Are you not receiving any type of notifications or receiving an error message in the Fitbit app? If you haven't done so yet, as @Guy_ recommended, please follow the troubleshooting steps provided in either of the following help articles:

*iPhone users—see Troubleshooting quick tips for iPhones
*Android users—see Why are notifications delayed or missing?

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer