Notifications are not coming through my Sense

[Jmerchabur1983]

Hi Community!

we bought last week i in the first day i detected on Fitibit App in Sense->Notifications i message daily that it is necesary a re start my phone to can make notificacition come up! i detect the only way that this works is clear Cache of the App Fitbit and reboot my phone

i really appreciate if you can help me to solve this software issue!

my phone is Xiaomi POCO X3 with OS Android 11 RKQ1 200826 002 release 2021-05-01

Regards

Jaime

Moderator Edit: Clarified subject

[Guy_]

Looks like you are losing sync, a good place to start is to make sure the Fitbit App and Bluetooth aren't being put to sleep by the phone settings.

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit app

[MarreFitbit · Accepted solution]

Hi there, @Jmerchabur1983. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. @Guy_ Thanks for all your help!

If you're getting this error message “Notification service is not running. A phone restart is required to re-enable notifications on your tracker”, please note that we’re aware of it and are working to identify a resolution as quickly as possible.

I'd like to provide the following steps that actually work for Huawei users, I know you have a Xiaomi POCO X3 but it's still and Android device, so I thing it would worth the try:

1. On your phone, open the Settings app > Apps and notifications > Apps.
2. Tap Fitbit > Battery.
3. Turn off the Power-intensive prompt option.
4. Tap Launch.
5. Turn off the Manage automatically option, and turn on the Auto-launch, Secondary launch, and Run in background options.
6. Tap OK.

Note that you may see a message on your phone related to power consumption and apps scanning in the background. If you follow the steps in this message, the Fitbit app can’t run in the background and certain features may not work properly. Repeat the steps above to enable the Fitbit app to run in the background.

Hope that does the trick for you. 

[Jmerchabur1983]

Hi!

I have checked this setting un my phone and i complete several days without show this error. I believe it Is solved!

Thanks a Lot!!!!!

[MarreFitbit]

@Jmerchabur1983 Music to my ears! 🙂 I'm glad to hear that your issue has been solved. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping!

[JulSavka]

Hi Marre. Do you have any other ways to solve the issue with notifications? Got Fitbit Sense 2  few days ago and have the same issue. Every morning should restart my phone (Xiaomi) as notifications become unable every night. The scheme you mentioned didn't help