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Notifications are not coming through my Sense

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‎04-12-2023 14:12 - last edited on ‎09-29-2024 10:17 by Fitbit Moderator

‎04-12-2023 14:12 - last edited on ‎09-29-2024 10:17 by Fitbit Moderator

I have a Sense and Samsung S9+. I have always received calls and notifications on my Sense. Since the most recent firmware update to my Fitbit a week or two ago, that no longer happens. My Sense is set to accept wrist calls and all notifications. It is paired with my phone via Bluetooth.

 

 

Moderator Edit: Clarified subject

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‎04-12-2023 15:25

‎04-12-2023 15:25

Did you try restarting watch and phone?

 

Sense Activation 11/3/20\IPhone 12 Pro Max\SimpleClockPro Watch Face\Spigen Rugged Armor Pro Case/Band
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‎04-12-2023 21:54

‎04-12-2023 21:54

Hi @PaulE1980 - did you swipe the watch face to the right to get to Quick Settings and check that both Sleep and do not disturb are turned off?

 

After a logout or update it may be necessary to setup on-wrist calls again, click profile photo, device photo and on-wrist calls to check.

 

You may have to toggle Sense controls on again in Bluetooth settings.

Author | ch, passion for improvement.

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