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Notifications are not coming through my Sense

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‎09-18-2023 15:50 - last edited on ‎09-19-2023 07:38 by Fitbit Moderator

‎09-18-2023 15:50 - last edited on ‎09-19-2023 07:38 by Fitbit Moderator

Have tried multiple things but my phone calls sometimes do not register.  My text messages have not comw up for awhile.   Suggestions?

Moderator Edit: Clarified subject

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‎09-18-2023 21:28 - edited ‎09-18-2023 21:28

‎09-18-2023 21:28 - edited ‎09-18-2023 21:28

Hi @Jimbobb - the first thing to check is Quick Settings, swipe the watch face right and make sure Sleep and do not disturb are off.

Also it may help to hold the button for 10 seconds till it vibrates and the logo appears and wait for it to start and sync with the Fitbit App. This can refresh it's operations.

Author | ch, passion for improvement.

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‎09-19-2023 07:40

In response to Guy_

‎09-19-2023 07:40

Hi there, @Jimbobb. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

As a first approach, please follow @Guy_'s tips and recommendations. If the issue persists, please see Troubleshooting quick tips for iPhones and/or Why are notifications delayed or missing? depending on your phone. 

Maria | Community Moderator, Fitbit


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‎09-21-2023 10:17

In response to MarreFitbit

‎09-21-2023 10:17

I have been having this issue with my sense bought in 2021, I had an iPhone 8 I have done lots of live chats to fix it but nothing worked so upgraded my phone to a iPhone 13. Reset the sense to factory setting and then reconnected everything still no texts, I get calls!  I was so frustrated I bought a Fitbit versa 4 in the hope it will all be ok as everything is new but the versa didn’t do it either!  So I am returning that- but I would love to get this fixed!

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‎09-21-2023 11:23 - edited ‎09-21-2023 11:24

In response to LittleLeesa

‎09-21-2023 11:23 - edited ‎09-21-2023 11:24

Hi @LittleLeesa - did you follow the links posted just before yours by @MarreFitbit .

As you changed phones do make sure also that any device running the Fitbit App is turned off so that syncing is only with your current phone.

Author | ch, passion for improvement.

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‎09-24-2023 18:38

In response to LittleLeesa

‎09-24-2023 18:38

Hello. I had a similar problem at one time where I was not receiving the entire texts. I found my emails were dominating the feed. So I tweaked what texts were most important for my watch to receive. This helped. I have also noticed something else. If I get a text notice of anytime while I am on my phone it is like the watch is bypassed. Like it knows that I just looked at that text/email on my phone so why bother with sending it to the watch. Now if my phone is in another room or tucked away the text/email comes across my watch. This happens with phone calls as well. 
Try this:

In the Fitbit app on the Today Dashboard   
press on the icon in the top left corner.   Select your tracker, open Notifications, then select App Notifications,  I have only selected only 5 apps to receive on my phone. Reason being some apps send over 4 texts a day. Once I reduced the app permissions texts that are important come through. As long as my phone is not open and in front of me. 

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