03-14-2022
09:35
- last edited on
04-06-2022
14:44
by
EdsonFitbit
03-14-2022
09:35
- last edited on
04-06-2022
14:44
by
EdsonFitbit
Is anyone else finding that the Google assistant on the sense thinks they are in a totally different city?
I am in Liverpool and every time I ask for directions or for my current location the assistant thinks I am in Birmingham.
The assistant and Google Maps on my phone both get the location correct.
Thanks in advance for any advice on this.
Moderator edit: updated subject for clarity
04-06-2022 14:44
04-06-2022 14:44
Welcome to the Fitbit Community, @Batminion.
I'm sorry to hear about the difficulties you experienced with your Fitbit Sense. Thank you for the information provided.
If you haven't done so, please restart your Watch by following these steps.
In addition, you can turn Google Assistant off and back on. For instructions, please visit this article and open the menu "How do I disconnect my voice assistant?".
Whether you continue having the same problem, please set up your Watch as a replacement device:
Hope this helps.
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04-08-2022 10:03
04-08-2022 10:03
Thank you for all these suggestions, I have competed all of them but unfortunately the problem remains, it's it possible that my device is faulty, it doesn't seem to be a common problem?
04-10-2022 14:42
04-10-2022 14:42
Thanks for your response, @Batminion.
At the moment, we haven't been informed by our team about having any issue with the location provided by Google Assistant.
The best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.
Have a nice day.
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