Sense - Notification service not running

[Tarzan22]

Hey 

I noticed that this error (notification service not running...)comes up every time I close the fitbit app and keeps on working if the app stays open, i use the Fitbit sense with a Xiaomi mi 9t pro

Moderator Edit: Clarified subject and updated label

[lindsaysmith]

Same error on same phone.  Sometimes I've managed to restart them by restarting my Sense. Once or twice by clearing cache and or data in Fitbit app. 

This is a recent problem for me.  They worked mostly until some time ago.  Not sure when though.  

Perhaps an OS update bug knocked it out? 

There are some other posts which have solutions, so it's worth searching the forums.

Good luck.  I'm hoping we find proper solution that works for more than a few hours.

[LizzyFitbit]

Hi @Tarzan22 and @lindsaysmith. It's good to see you here.

Thanks for bringing this to our attention, and for the steps tried on your own. Let me share that some Huawei users reported this issue and this was forwarded to our team so they can work to get it resolved. I'm sorry for this inconvenience and because your phones are different, may I know if you've exhausted the troubleshooting described here? If so, please give a try to the following steps:

1. Remove your Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Force stop the Fitbit app and reboot your phone.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.

Once the process is done, make sure the Fitbit app is allowed to run in the background, set up the notifications one more time and keep an eye on your watches.