Sense SpO2 data missing from Health Metrics

[roblharding]

Since the beginning the mobile has had problems with the sense but lately never works correctly. Very frustrating going through the same trouble shooting steps over and over. Fitbit phone app sucks

Moderator Edit: Clarified subject and updated label

[Heather-S · Accepted solution]

@roblharding Can you provide more details and define what "sucks"?  Also providing which phone and Fitbit app version you're running would be helpful.

[roblharding]

I use an iphone with iOS 12.5.3 and a fitbit sense version128.4.17  

There have been issues with syncingand the info making it from the watch to the phone app from the beginning, about 6 months now.

Currently the SpO2 has not recorded on the phone app for 4 days. The app has synced for 2 straight days now. The watch seems to work fine. I have no complaints about the watch but the mobile app was poorly developed and is poorly maintained. I have gone through ALL trouble shooting steps 100s of times in the past 6 months. It never lasts for long. The sense has been a very disappointing ugly watch. I had expected so much more for the price of the watch and the cost of the premium app.

[LizzyFitbit]

Hi @roblharding. It's good to see you around. @Heather-S Thanks for stopping by to help our member.

Thanks for taking the time to troubleshoot your Sense, as well as sharing your feedback about the Fitbit app. I'm sorry you're having this experience with the Health Metrics tile not showing your details correctly. Every feedback shared in the forums never goes unnoticed as it help us to improve the experience with our products and services. Your comments won't be the exception and will be passed along to the proper team.

In regards to the SpO2 data, because you've been waiting more than 4 days, I'd recommend getting in touch with our Support team so they can evaluate your details and provide you with further assistance. Please click here to get connected with them via chat or phone.

See you around.