Sense battery drains quickly

[Lisaoates12369]

Got my sense for Christmas but over the last three days charge as gone down to less than 30% every day. Done nothing different what so ever so not sure what problem is 

Moderator Edit: Clarified subject

[Guy_]

First try to change the clock face to a Fitbit one, it might have received an update and have a bug.

Also make sure you don't have Always On turned on.

Verify the screen timeout is 8s and brightness normal.

Its quite easy to swipe right and change quick settings by accident.

[Lisaoates12369]

Thanks. I’ll give it a go.

Sent from my iPhone

[Rich_Laue]

I would try a shutdown, which is the only true way of restarting the hardware. 

[MarreFitbit]

Hi there @Lisaoates12369, welcome to the Community Forums. Thanks for sharing the details about the issue with your Sense. @Rich_Laue @Guy_ Thanks for the help!

As you were told here, Sense battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into consideration the conditions that impact your watch's battery.

That being said, try to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

Hope that helps.

[Lisaoates12369]

Hi. I have very little on the device as it is. Just confused to why it’s been fine since I got it then just all of a sudden over the last few days it’s starting doing this. I have fully charged it again tonight so am going to see what it is down to tomorrow.
Kind regards
Lisa

Sent from my iPhone

[ErinEmceeNYC]

Similar problem here.  My Sense arrived yesterday, I charged it up fully, and it died overnight while I was asleep.  Assumed perhaps I hadn't charged it properly (pretty sure I did), so charged it to 100% again this morning.  2 hours later, after sitting at my desk working, it is down to 78%.  I have just the basic watchface, I have disabled all notifications and removed all extraneous apps, as I primarily just want to use it as a fitness tracker, but the battery is still plummeting.  What in the world is going on?  At this rate the battery won't even last 24 hours.

[Lisaoates12369]

It’s a nightmare isn’t it. I have done nothing different and have hardly anything on it and it’s still no better. Wish I’d stuck with my versa.

Sent from my iPhone

[MarreFitbit]

Hi @ErinEmceeNYC @Lisaoates12369, thanks for following the tips and recommendations I've shared here. I understand how you must be feeling.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself once again.

We hope your issue is solved soon.

[slbert]

Another battery drain is the SpO2, which wasn't mentioned. The battery on my Sense was only lasting about three days with it on. After deleting the SpO2 app, I found that I can now go 6 1/2 days without a charge (and charging at 23%).

[N8teGee]

I can agree with @slbert, the spO2 app is a big battery drain. If they don't mind losing the tracking, it's always something I recommend people remove. 

[Lisaoates12369]

Hi. I don’t have that app installed so really not sure what Is going on. Thanks anyway

Sent from my iPhone

[MinisOnTheEdge]

Thank you Maria for suggesting we contact FitBit Customer service! I did just that after reading through this thread because I too am having issues with my Fitbit Sense battery draining and rebooting on its own (it was a gift and it’s barely 2 months old). I was on the phone with them briefly and they resolved my issue quickly! My past 2 customer service calls I’ve had has me liking Fitbit again. Customer service really is Great and very helpful again! Now, I can focus and get my workout on 😬🙂

[MarreFitbit]

@Lisaoates12369 Please feel free to reach out to our Customer Support as I've mentioned here. We hope to have you back on track soon. 

@MinisOnTheEdge Awesome! 🙂 I'm happy to hear our Support Team resolved your issue quickly. Thanks for your comments!

 I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members. Have a nice day! 

[N8teGee]

@Lisaoates12369 Have you actually gone into the Fitbit app on your phone - tap your profile picture - sense - apps - my apps and looked in there? I ask this as even if it is installed, it's not actually visible on the Sense itself (it's a hidden app). 

[ErinEmceeNYC]

Thanks!  I did follow up with customer service and they agreed that a battery life of less than 12 hours on a brand new Sense was not normal and they are replacing my watch.

[MOCarter]

The battery drain problem is with Fitbit and not usage. Everybody's complaining about the sense battery and fitbit is doing nothing. They should try to fix it. It's either a bug or the new sense and versa 3 is crap. If they don't do something about it, they'll loose what little customer base they have left. My versa battery last 2 days, that's why I went for the Sense. What's the point pay $$$$$ for a device that don't worth crap? I'm so so unhappy. With my versa, I walk 3 hours everyday, do challenges and my versa last 4 days. I do nothing with my sense, it barely last 3 days and it just 2 months old.

[Lisaoates12369]

Hi. Have been trying to contact you via live chat but it says it is not available. Will this be changing anytime soon? Really need to get this issue sorted.
Kind Regards
Lisa

[HRJI]

Had my sense almost 6 months, all fine until recently and after charging yesterday now has 23% left. No exercises involved and all usual modes turned off such as always on mode etc etc. What is the process for returning it to retailer!? 

[HRJI]

Had my sense almost 6 months and over last few weeks battery draining quickly, charged Friday and flat sunday through the night, used to last 5 days. No extreme apps or watch faces and never used spo2. How do I return it to the retailer?