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Sense black screen

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‎09-14-2021 04:19

‎09-14-2021 04:19

Since posting last week with my Sense stuck on the Fitbit logo screen - it has now gone to the black screen and won't respond to anything. I've tried changing the clock face, holding the 'button' down for minutes, removing the phone app and reinstalling. Nothing - it won't even respond when I connect it to the charging cable.

I would like a 'new' replacement please. I purchased (from Amazon) on June 22nd, 2021. Is there any hope for this?

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‎09-14-2021 05:18 - last edited on ‎11-15-2024 13:22 by Fitbit Moderator

‎09-14-2021 05:18 - last edited on ‎11-15-2024 13:22 by Fitbit Moderator

@Spacebadger13 Welcome to the Fitbit Community.

Thank you for troubleshooting this issue. Since the issue persists I suggest you contact our Support team for further assistance. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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