Sense button is pressed accidentally during exercise

[michelleshu]

To my major disappointment, this watch is utterly unusable during my workouts. Any time I do push-ups, burpees, etc, my forearm triggers the button and the workout is paused or ended. How do I prevent this from happening and make the button less sensitive?

Moderator Edit: Clarified subject

[wookietim]

You'd think a simple software fix could be done - "Disable button during workout".

[wookietim]

To be entirely fair, my current watch (Original Galaxy Watch) has sort of that same problem - when i bend my hand to do pushups it hits the physical buttons. So this isn't entirely unique to the Fitbit realm.

[michelleshu]

I never had this issue with the Fitbit Inspire, whose physical button points outward. With the Sense, the button is on a slight angle facing my arm and it seems like less pressure is needed to trigger it. I’m surprised this issue wasn’t encountered by more people as they tested the design.

[wookietim]

I do think that the placement of the button is bad... The probably ought to have simply broken the metal ECG portion around the edge for the button and then this wouldn't happen.

[Mike_Croy]

Also on this topic: https://community.fitbit.com/t5/Sense/How-to-deactivate-the-Button-on-the-side/m-p/4500291#M1689

[NexusOne]

I wore my sense for the first time in the gym this morning and the button was constantly being activated while I was doing weights. Never had this issue with my original Versa. They really need to add a ‘lock during exercise’ function. 

[mambocat]

I'm in the same boat. Previously I used the Versa and then Versa 2 while kickboxing - never had issues. With the Sense, it is constantly pausing and ending exercise in the middle of the workout (I'm assuming my handwraps and gloves are causing this). It is a pain in the butt to check it constantly, since I have to take the gloves off and then undo the hand wraps. It would be great to be able to lock the watch feature while in the "exercise mode" - I can't believe they haven't thought of this.

On a separate note, my gym utilizes chest heart rate monitors and I wear one along with the Fitbit Sense - it irks me tremendously when I see my heart rate from the chest monitor in the 140s and 150s and yet the Sense is showing 110s and 120s. I expect some variance but really?!  

[Apst]

Not sure if it’s me only or this happens to everyone. When i try to do exercises like push ups, the wake up button on my sense gets unintentionally pressed. Sometimes the device gets rebooted or sometimes the button press triggers the end workout screen. 

I find this extremely annoying and am wondering if there’s a work-around for this.

Thanks!

Allan

Moderator Edit: Clarified subject

[SPGmd]

This can be an issue, I found if I wear it a little higher on my wrist and farther from my hand (so just proximal to my ulnar styloid process) I get far fewer accidental presses. 

hope this helps

[LizzyFitbit]

Hi @Apst, welcome to the Community Forums. @SPGmd, it's good to see you here and I appreciate your suggestions.

@Apst, thanks for bringing this to my attention and I'm sorry for the inconvenience experienced while tracking your workouts. As you notice, the button of your Sense might unintentionally be pressed when you bend your wrist and this may happen during activities such as a workout that require you to move your wrist a lot. As @SPGmd mentioned, I'd recommend wearing your watch higher on your wrist to avoid hitting the button. Be sure that your feedback won't be taken for granted as it'll help us to work and improve our products.

See you around.

[mambocat]

Allan,

This kept happening to me too - I moved the watch much higher on my forearm and noticed that not only did it stop randomly deactivating my workout but also started showing a heart rate more in line with my chest heart rate monitor. Give it a try and I hope this helps.

Lexy 

[SeaRey7]

I also have this same problem when wearing this watch.  It is really disappointing seeing that it is an expensive fitness tracking watch, yet when doing some fitness activities it may not track it.  

[FanTV]

Same problem here. I hope fitbit reverts to a normal physical button on their next release. There are many complaints (it's to wonder if they beta tested it before releasing it).

[lablover55]

turn the watch around so that it faces the other direction..

[CharlieChatz]

Exactly same issue here. Never had that problem before with Blaze

[Clove6060]

Like Lablover said: Turn it around.
Also, you can Change wrist and change arm settings from dominant or non-dominant.

Lastly, there is a clock face out there which has an upside down face designed for this reason. It’s called SimpleClockPro-L.

The developer is “GUY” who is a community member and substantial contributor to the forum.

Add it as one of your 5 faces and switch to it during your workouts or use it strictly as your clock face.

 

[Irish57]

I have not had this issue but am dismayed at the lack of accuracy with the HR!

[Irish57]

So agree, very inaccurate HR! Lots of complaints but no fix! Throws all measurements off!

[Irish57]

Why should be keep accommodating for a watch that has many flaws. Either way worth a try!