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Sense charging experience is so bad now!

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‎06-01-2021 06:51

‎06-01-2021 06:51

Everytime I charge my Sense it goes into an infinite loop, "it displays the charge level,  then the home screen and then the message that it can charge faster if plugged into a faster charger with a big Orange OK and finally screen goes dark" it repeats  this every 30 seconds.  Oh did I mention that it vibrates too every 30 seconds.   Reviewing the PDF manual there is no mention what charging speed or type is needed.   I have so many different chargers, like the Samsung adaptive charger that can charge at either 5 volts or 9 volts. For such an expensive Fitbit you think you would provide the best charger for the Sense.  This is a new event.  This charging experience didn't happen a month ago.  Now I have to charge the Sense in a room that I'm not in so that repeating loops don't piss me off so much. 

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1 REPLY 1

‎06-02-2021 01:16

‎06-02-2021 01:16

It would seem the watch is either dirty or the charger is not making good contact, a common problem.

 

Best to try connecting to a PC and see what sounds the PC makes. A single recognition of a device is good, repetitive connections is a faulty connection with the watch.

 

As your watch is under warranty probably best to contact Fitbit Support directly. They may be able to help you with a replacement charger if necessary.

 

Author | ch, passion for improvement.

Best Answer