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Sense not charging

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‎05-28-2022 05:30

‎05-28-2022 05:30

Help! Proud owner of ‘new’ (August 21) Sense but now it’s dead. Wont charge, tried the various suggestions, cleaning, rebooting, manipulating the cable etc but alas no charge. Any suggestions please?

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6 REPLIES 6

‎05-28-2022 07:16

‎05-28-2022 07:16

Had same problem, called fitbit, they just mailed me a new charger, under warranty ..  bought a few extra online.. but the charges seem to die out after 6 months of use.. least I'm on my 3rd one 😆 

Best Answer

‎05-28-2022 09:39

In response to FrankD0417

‎05-28-2022 09:39

Cheers Frank, charger as in new lead/4pin connector? How did you contact Fitbit?

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‎05-30-2022 19:14

In response to Rob916

‎05-30-2022 19:14

IF your charger isn’t working msg Fitbit support and get a new one. They will send it to you FERE


Sent from Mail<> for Windows
Best Answer

‎05-31-2022 02:30 - last edited on ‎08-09-2024 03:45 by Fitbit Moderator

In response to Rob916

‎05-31-2022 02:30 - last edited on ‎08-09-2024 03:45 by Fitbit Moderator

Hi @Rob916 - you can chat to support, via the Fitbit App , click the profile photo, Help & support, Contact Customer support.

But make sure you say the charger is faulty otherwise they may ask you to send back your good watch for replacement which can be a long drawn out process.

Author | ch, passion for improvement.

Best Answer

‎05-31-2022 04:25

In response to Guy_

‎05-31-2022 04:25

Thank you Guy👍

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‎09-23-2022 16:53 - edited ‎09-23-2022 16:54

In response to Rob916

‎09-23-2022 16:53 - edited ‎09-23-2022 16:54

 I didn't do it, my wife took care of it. I just sat here playing in VR lol..  if you registered it.. you can go to that area and find info.. should be right on the fitbit.com webpage?

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