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Sense not power on

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‎04-12-2021 23:29

‎04-12-2021 23:29

My Sense would not synch with my iPhone even after powering off/on my iPhone.  I pressed the side of the Sense to reset and it didn’t work. I manually turned off my Sense in settings and now it will not turn back on. I tried to turn it on while it was connected to power cord and not connected- either way no movement or vibration and the battery was 80%.  Very dissatisfied on the difficulty to reset and resynch my Sense.

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2 REPLIES 2

‎04-13-2021 23:34

‎04-13-2021 23:34

@Marakawa You did try to hold the power button for 10 seconds?

Fitbit user since September 2019
Sense2 Sense, Charge3, Android, Windows
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‎04-14-2021 04:22 - last edited on ‎08-25-2024 10:10 by Fitbit Moderator

In response to LokeAa

‎04-14-2021 04:22 - last edited on ‎08-25-2024 10:10 by Fitbit Moderator

@Marakawa Welcome to our Fitbit Community. Regarding the black screen issue that your Fitbit Sense has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

Since your Sense is still unable to turn on, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I appreciate your help my friend @LokeAa.

See you both later..

JuanJo | Community Moderator

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