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Sense on-wrist calls not working

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‎09-11-2022 06:40 - last edited on ‎09-12-2022 10:52 by Fitbit Moderator

‎09-11-2022 06:40 - last edited on ‎09-12-2022 10:52 by Fitbit Moderator

On wrist calls not working. Sent test call, but always gives an error message that dissapears in seconds.

 

Moderator Edit: Clarified subject and updated label

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‎09-12-2022 05:18 - last edited on ‎08-30-2024 06:00 by Fitbit Moderator

‎09-12-2022 05:18 - last edited on ‎08-30-2024 06:00 by Fitbit Moderator

Hi @DR25 - in the Fitbit app, click profile photo Sense photo, access the phone's Bluetooth and the gear by the Sense controls and turn on the features, then in the App click On-Wrist calls so that it says done.

If that doesn't work restart both the watch and phone and repeat the process. It may help.

Author | ch, passion for improvement.

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‎09-21-2022 01:27

‎09-21-2022 01:27

Restart your Sense. Open the Fitbit app and pull down on the screen to force a manual sync. Open the Fitbit app, tap your profile picture > Sense > Notifications and turn off/on the call notifications. Go back and tap On-Wrist Calls to set up this feature one more time.

 

Regards,

Will

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