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Sense shows only the Fitbit logo

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‎09-05-2021 04:08 - last edited on ‎09-05-2021 17:42 by

‎09-05-2021 04:08 - last edited on ‎09-05-2021 17:42 by

My fitbit  sense.  Is fully  charged  but only the logo appears  on the screen...  how to troubleshoot  this problem?

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎09-05-2021 04:25

‎09-05-2021 04:25

It might have been factory reset - try in the Fitbit App, click on the profile photo and then "+ Set up a Device"

Author | ch, passion for improvement.

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‎09-05-2021 06:35

‎09-05-2021 06:35

No solution, but this has been happening to mine too since yesterday morning. I’m trying to figure out what’s going on. 

Best Answer

‎09-05-2021 11:52

In response to sh1519

‎09-05-2021 11:52

Do you get a message to setup with the app? 

Tried restarting while charging? 

You may have to contact support. 

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