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Sense stuck on start screen and button not responsive

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‎09-06-2021 07:46

‎09-06-2021 07:46

Charged my Sense yesterday and now it is stuck on the start screen (dots) and the 'button' is not working. 

1)I know the 'button' is finicky, I have put it on my wrist and tried different postitions.

2)Held the 'button' for several minutes. Never got the vibration response.

3)Remove the Fitbit app from my phone and tried to search for a new device with Bluetooth on - no response.

Why is there no push-button reset hoe?

 

Help

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2 REPLIES 2

‎09-06-2021 09:14 - last edited on ‎12-10-2024 05:32 by Fitbit Moderator

‎09-06-2021 09:14 - last edited on ‎12-10-2024 05:32 by Fitbit Moderator

@Spacebadger13 Thanks for stopping by.

Sorry to hear about this and thank you for troubleshooting this issue. I suggest you  try setting it up again via the Fitbit App on your phone (you won't be able to set it up via the bluetooth settings). Feel free to follow these instructions to set up your Sense again.

Hope this helps.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎09-07-2021 13:34

In response to AlvaroFitbit

‎09-07-2021 13:34

I should have also stated that I had tried that as well - but it would not sync as it didn't see the Sense. 

Good news - after displaying the Fitbit logo for almost a day - the battery was drained. Plugging it in to charge - gave me my Sense back. I was able to setup the Fitbit app again. I do not know why it stopped on the logo screen - but glad it is back.

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