Sense won’t charge

[Rmjo]

I’ve been letting this charge for an hour and a half. I’ve tried a different outlet and a different box. It shows no signs of life, doesn’t vibrate when I press and hold the button

[H34T09]

I am having the same issue. I tried cleaning it how they suggested and it's still not charging. 

[Guy_ · Accepted solution]

Hi all, it could be as described in this article How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[MrsRobson71]

I have cleaned the sense, got a new cable and it won’t charge. 

[Guy_]

HI @MrsRobson71 - wiping the watch might not be sufficient, pay careful attention to the 4 holes on the back of the watch, they are prone to getting dirt in them. How do I clean my Fitbit device? 

Also check the new cable is not already faulty as well.

[MrsRobson71]

It’s a new cable. How can I check if a new one is covered by warranty? 

[Guy_]

@MrsRobson71 - if you purchased a new cable you have rights.

But check first if it is faulty using the link already provided in this topic