02-08-2023
16:49
- last edited on
02-23-2023
12:16
by
MarreFitbit
02-08-2023
16:49
- last edited on
02-23-2023
12:16
by
MarreFitbit
hello , my Fitbit is not charging since yesterday , I just buy it in june 2022. I hope you can help me
Thank you
Moderator Edit: Clarified subject
02-08-2023 17:17
02-08-2023 17:17
I'm having the exact same issue and purchased around the same time.
02-08-2023 17:55
02-08-2023 17:55
here are the support contacts I've gleaned over the years on the forums.
when there is someone available, chat is an option. Phone or Twitter works well, too.
https://myhelp.fitbit.com/s/support?language=en_US
Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:
USA: click
Canada: click for options
02-08-2023 19:55
02-08-2023 19:55
Hi @yulis @DaisyGreen - your post is moved to the Sense forumi as it is not a Sense 2 if bought in June.
Please see the guide in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen
If indeed it is a cable issue you should get a replacement cable under warranty.
Author | ch, passion for improvement.