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Sense won't charge

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‎02-08-2023 16:49 - last edited on ‎02-23-2023 12:16 by Fitbit Moderator

‎02-08-2023 16:49 - last edited on ‎02-23-2023 12:16 by Fitbit Moderator

hello , my Fitbit is not charging since yesterday , I just buy it in june 2022. I hope you can help me 

 

Thank you

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎02-08-2023 17:17

‎02-08-2023 17:17

I'm having the exact same issue and purchased around the same time. 

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‎02-08-2023 17:55

‎02-08-2023 17:55

here are the support contacts I've gleaned over the years on the forums.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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‎02-08-2023 19:55

‎02-08-2023 19:55

Hi @yulis  @DaisyGreen  - your post is moved to the Sense forumi as it is not a Sense 2 if bought in June.

 

Please see the guide in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

 

If indeed it is a cable issue you should get a replacement cable under warranty.

Author | ch, passion for improvement.

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