Sense won't connect to Bluetooth

[LLEALW]

Bluetooth disconnected last night on phone.   Can't connect this morning.   Have turned off the phone off and tried to reconnect to bluetooth twice!  Help!

Moderator Edit: Clarified subject

[LiS78]

I agree 100%. Too bad, because if it delivered what it promised, it would be a great watch. 

[bthring]

Same with me! I've tried everything

[PamABC123]

Connect it to wifi within the app and then connect the bluetooth.  For whatever reason this worked for me. Good luck.

Personally I think FitBit should give us an incentive, maybe a year of premium and a coach trial.  They knowingly, falsely advertised this product. It really makes me sad.  Fitbit has been a great product in the past and their customer service has been excellent until now and at a time when we all NEED to feel safe amd not taken advantage of. 

Moderator edit: merged reply

[LiS78]

I ended up returning the sense and purchased the Garmin Venu...I’m obsessed!  It’s amazing and exactly what I was looking for in a fitness/smart watch. 

[SunsetRunner]

I'm glad you found something that works and that you love. I have taken every last piece of advice on this dang watch that I can find and still nothing. I am going to Best Buy tomorrow to look at the Garmin Venu. Thanks so much for all of your help.

[PamABC123]

Let us know. I may look at it myself and just send the sense back for a refund.  Customer service are not being very helpful when and if you are able to connect. 

[LiS78]

I really wanted it to work, but after two days of trouble shooting and reading reviews, I decided to go ahead with the refund. I hope you’re happy with whichever one ends up working out for you. 🙂

[CK1966]

I am having exactly the same problem. Sense connected to blue tooth but sense controls wont connect. Using Iphone 11.  Did you resolve?

did you resolve.  I am having the same problem?

Moderator edit: merged reply

[Denise_White]

Hi,

Yes it did resolve. There have been two updates since I purchased my Sense.
With each update the disconnect has become better. Initially though I
deleted my Sense from my Fitbit account, Linked it to WIFI, then Bluetooth
and reloaded the start-up. I have done this on three occasions and it works
every time. Since the last update my Sense has not disconnected. I am now
connected to voice control over Google Assist and this is running perfect. I
nearly ran out of patience and was ready to return it but now I am more than
happy.

Moderator edit: personal info removed

[SunsetRunner]

I have not been able to resolve this problem at all. I have tried
everything that people have recommended. I’m calling customer service
tomorrow and if they can’t help then I am returning it.

[CK1966]

I spoke to Customer Service (after 2 tries) and they resolved.  Had to turn off device, delete device entirely from Bluetooth on phone and then pair again.  However less than 2 minutes later Blue tooth disconnected from Sense control - i reconnected ok and then it disconnected from Sense and I could not get it to reconnect.  I have now rung them and told them that I am returning the device.  My view is if something costs nearly $500 (AUS) it should not  be this hard to get it to do what it is advertised as doing.  The customer service operator gave me a case number which will hopefully help with a refund as I purchased from a retail store not FitBit direct.  Good luck 

Thank you.  I am much less patient than you.  I spoke to Customer service and after deleting and re - pairing device  it worked for less than two minutes and disconnected both Sense and Sense control.  While sense control would reconnect Sense would not and it keeps disconnecting so I am done.  Have spoken to them and have case number to sort refund from retail store.  Thank you for replying.   

Moderator edit: merged reply

[Desertcarr]

I agree completely. I have no once to to continue with the premium when I can’t use most of the apps on my Fitbit.

Sent from my iPad

[Denise_White]

Completely delete sence from he Fitbit app. Turn the sense watch off. Re
start. Connect to wifi. And reload to the app. Then restore Bluetooth. Make
sure you use a computer to activate all the options and apps for sense. The
app does not allow you to maxonise services. My has been ex ellent since I
worked that out.

[Kmeador]

Never did resolve. I tried every single thing that everyone has tried and recommend. Never worked. I returned it and ordered a Garmin watch.

[CK1966]

I am going to return it too.  They have clearly gone to market too early with this.  Not prepared to muck around trying to resolve at this price 

[LiS78]

I agree with you 100%.  I’m sorry it didn’t end up working for you either. 

[Lousyapp]

This is stupid, you can’t get to any reply’s.

[Peppikaye]

I bought my sense at the end of December and I'm already having problems with it connecting to Bluetooth.  Luckily restarting my watch has worked so far.  anymore problems and I will be returning mine too.  I cant get Sense controls to connect and lots of the features when I click on them the app closes.  I've had fitbits for years now, so I'm disappointed.

[PamABC123]

I got mine in November and am still hoping fitbit will stand up to its reputation and fix the issues.  I am too trustworthy in a lot of ways I just now they don't let us down. 

[a512us]

For step 3, I didn't restart my watch and it still reconnected, so I didn't lose any data from the 2 days it was not connecting.

This has happened so many times since I got it in October. When is Google Fitbit going to provide a firmware patch to fix this issue?