Sense won't receive Life360 app notifications

[Klocker]

I have a new sense with the latest firmware on my OnePlus 8T phone and also my pixel 4 XL and neither of them are able to display Life360 driving or place notifications.

Also the Blink camera app is not able to show motion notifications which are of course the most crucial just as the driving notifications are the most crucial for the Life360 app hopefully it's just a bug in the new firmware and it will be sorted out soon but this is frustrating have tried all of the troubleshooting many times

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @Klocker. It's good to see you here in the forums.

I've moved your post to this new thread as your Sense is having issues just with the Life360 app notifications. I understand how frustrating this can be and appreciate you for taking the time to work on this matter prior to posting. Just to confirm, may I know if you've exhausted the steps described in this help article? If that's correct, I'd recommend removing your Sense from the Bluetooth settings on both your OnePlus 8T and Pixel 4 XL phones. Then turn off the Bluetooth on both mobile devices and give a try to the these other steps:

1. On your Pixel 4 XL phone settings, tap Apps > Fitbit > Storage > Clear Cache.
2. Go back one screen, tap Force Stop and reboot your phone.
3. Restart your Sense and turn back on the Bluetooth on your Pixel 4 XL phone.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.
6. Once it's done, setup the notifications one more time and let me know how it goes.

Please note your phone needs to receive notifications from that app first in order to see it in the App Notifications list in the Fitbit app.

[Klocker]

Thank you Lizzy have tried many steps including reinstalling both apps, but not exactly in that order nor have I removed the device before and readded. I will give it a try as posted.

And part of the problem is the Life360 app apparently as well.  As the driving notifications are not appearing on either phone atm, but place notifications are. (But still not appearing on Fitbit)

Thanks for the help will give it a try

[Klocker]

Hi Lizzie I followed the steps as you have outlined above (as well as all of the other solutions I could find or think of multiple times including uninstalling all and reinstalling) and today with Life360 still no critical notifications on the Fitbit even though they are arriving on the phone.

I get all of the general notifications from the Life360 app such as when people have logged in, or other generic notifications. I just do not get the most critical notifications (driving and arriving) which is very confusing.

Thanks

[Klocker]

Wanted to update that the new firmware 5.49 yesterday, did not fix this issue sadly.

[LizzyFitbit]

Hi @Klocker. It's good to see you again.

You're welcome. Thanks to you for your efforts while trying the steps suggested above and installing the update. I'm sorry all Life360 app notifications aren't going through your Sense and because the possible troubleshooting has been exhausted, let me recommend getting in touch with our Support team so they can investigate what may be occurring and provide you with further assistance. Click here to connected with them via chat or phone, and please make sure to share the steps you've tried so far.

Have a good one.

[Klocker]

Great thank you for the follow-up Lizzie much appreciated I will do that!

thank you

[LizzyFitbit]

@Klocker I hope you're doing well.

You're welcome, and thanks to you for your patience while troubleshooting your Sense. Please get in touch with our Support team as soon as you can, and don't forget to let them know what steps you've tried. I'm sure that they'll be happy to continue assisting you with this matter so you can take advantage of your watch's features.

Have a good day.

[Erin88]

Were you able to resolve the issue? I am having the same problem with Life360 place notifications.

[Klocker]

Hi, I still have not been able to receive the place notifications on my sense watch.  I have even since switched to a new Pixel 6 Pro with a new setup and completely removed my 360 from my old phone logged out, reinstalled log back in on my new phone and still have never had one place notification. I do get driving notifications however, but those are not nearly as effective for use with the watch.

[Erin88]

Bummer! I also upgraded to the pixel 6 and I was hopeful that would fix the issue, but it looks like we are in the same boat 😞

[LizzyFitbit]

Hi there, @Klocker. @Erin88 Welcome on board.

Thanks for keeping me posted, and letting me know that the issue persists with your new phone. I'm sorry you continue having this inconvenience with your Sense and appreciate efforts while working on this situation. Because the possible steps shared above were already exhausted, I'd recommend contacting our Support team. They have specialized tools to investigate this behavior and what can be done to fix it. Please click here to get connected with them via chat and phone.

See you around.