Sense won't receive notifications

[Kat7778]

Can't get notifications or calls on my Sense. 

I tried all the suggestions Fitbit gave me and still nothing. Anyone else has that problem? Really disappointing spend all that money for the watch to stop working 6 month later . 

Moderator Edit: Clarified subject and updated label

[SunsetRunner]

Hi Kat

What phone are you using your Sense on, I will look into this for you as I rely on notifications as well alot.

Billy

[Kat7778]

Samsung galaxy 10plus

[SunsetRunner]

Hi Kat

Sorry a bit slow in relying, exactly the same phone i have love the S10+ an amazing phone.

I'll test mine tonight for you and maybe tomorrow we can compare our settings together to see what's changed in yours.

Billy

[Kat7778]

Thank you . That would be great

[Kat7778]

When I go on my bluetooth and touch Sense it tells me a app is need to use this device.  I worked fine before and since the last fitbit update it stopped.  

[SunsetRunner]

I've sent you a friend request it will probably be better to use the direct messaging tomorrow, and your more than welcome.

[SunsetRunner]

Hi Kat

How are you today?

Do you still want to look at the settings in our phones and Fitbit?

Fitbit is aware of a sync issue and notifications issues. There is an update due very soon to sort some problems with Android devices.

Billy x

[Kat7778]

I am at work today. I just wait and see whats happens. If it doesn't work
then I will get back to you.