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Sense won't sync or receive notifications

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‎04-01-2021 11:24 - last edited on ‎04-02-2021 06:08 by Fitbit Moderator

‎04-01-2021 11:24 - last edited on ‎04-02-2021 06:08 by Fitbit Moderator

My sense will not sync. Last sync was 2 hours ago. Not getting call notification on my watch . Any help?

 

 

Moderator Edit: Clarified subject

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‎04-02-2021 06:12 - edited ‎04-07-2024 06:27

In response to SunsetRunner

‎04-02-2021 06:12 - edited ‎04-07-2024 06:27

Hi there, @leslieann5. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Sense. 

In addition to @SunsetRunner's great recommendation, please see Why won't my Fitbit device? 

If you manage to sync your Sense, the notifications should come through as well. If they are not though, see Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎04-01-2021 11:54

‎04-01-2021 11:54

Hey leslieann5

 

It's possible to restart your precious tracker if not already tried.

 

From the fitbit article: How do I restart my fitbit device? 

 

Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

Best Answer

‎04-02-2021 06:12 - edited ‎04-07-2024 06:27

In response to SunsetRunner

‎04-02-2021 06:12 - edited ‎04-07-2024 06:27

Hi there, @leslieann5. Welcome to the Community Forums. Thanks for sharing the details about the issue with your Sense. 

In addition to @SunsetRunner's great recommendation, please see Why won't my Fitbit device? 

If you manage to sync your Sense, the notifications should come through as well. If they are not though, see Why are notifications delayed or missing?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer