05-01-2021
10:31
- last edited on
05-24-2021
12:10
by
LizzyFitbit
05-01-2021
10:31
- last edited on
05-24-2021
12:10
by
LizzyFitbit
Sense becoming increasingly unable to sync over last week or so. Refusing to sync at all now. Have followed every piece of advice - resetting, turn on and off (both iPhone and Sense), removing and reconnecting device, forgetting device from phone Bluetooth, deleting and reinstalling app. Nothing working. Also always been inaccurate on floor counting but today has stopped calorie tracking. All very frustrating for a long term Fitbit devotee. Any ideas what else I can do before I demand replacement? Thanks
Moderator Edit: Clarified subject
This is my second Sense. My wife gave me the first one for Christmas. About a month ago, it wouldn't come on. It would only go to the Logo and just spin.
Since my wife bought it from the website and it was still under warranty. They sent me a new one. It worked great until this week.
Getting frustrated. I still have my old Blaze with the cracked screen. It works better than the Sense. I hope Admin is monitoring and will give us some useful advice.
I am in same boat and getting down on fit bit. They are almost becoming very expensive disposable devices. I use it to track sleep. But nothing is in sync for the past month. I have tried all the above! Admin help! Fix on your end!
This is beyond a joke every day having to sync my sense The only thing it does without any problems is tell the time .It worked perfectly first 4months and then battery decided to only last 8hours at a time and syncing is impossible.Pay big bucks for these watches and this is what you get
I have tried all troubleshooting advice hundreds of times to no avail I’m operating on an iPhone 11 and the sense is operating 3.42 .This problem has been ongoing every day for the last 6 weeks The day it started I had problems with the battery only lasting 8 hours I did a factory setting restore and battery problems seem to be solved but syncing is driving me up the wall when it worked so well for the first couple of months
Hi, if you remove your Fitbit Sense will it delete all your data as my Fitbit has not been able to sync for over a week??
Best Answer
Best AnswerMy sense and my wife sense are failing to synch for more then a week now.
The progress bar goes half way and then stops giving a couldn’t synch your device message.
We are both running the latest IOS version (14.6) on a iphone 11 and 12 with the latest fitbit app version and sense software installed.
A bit of a shame for a premium product by a brand like fitbit.
I think it holds your data for several days. It does give a warning that SOME data might be lost when you reset it, not sure which bits. I’ve not tried removing it from the app though.
Best Answer
Best AnswerDetail data for all trackers is saved for 7 days then another 23 days of daily totals. There is only so much room for exercises and if to many or done, they user may lose some.
Yes it is possible that data may not be reset when setting up the tracker to a new account. However, fitbit is suppose to reset this data when setting up to a new account. Since the tracker was removed, you will be setting up the tracker as if it was new to you.
It is much safer to use the add device, without removing the tracker, and chose the option to replace.
This does two things.
I say usually does, because telling fitbit that you are retireing a tracker, this is what removing does, will not fix a communication problem between phone and tracker.
One of the most common complaints with a non syncing device is, I removed the tracker and now it won't setup, this is because the user hasn't fixed the sync issue.
Best AnswerWe will see. I don't have it yet.
Best AnswerI have tried it all and it still doesn't work. 😫
Best Answer