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Sense won't sync

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‎01-08-2021 11:20 - last edited on ‎01-10-2021 10:15 by Fitbit Moderator

‎01-08-2021 11:20 - last edited on ‎01-10-2021 10:15 by Fitbit Moderator

My Fitbit Sense last synced this morning at 12:04am bst. Is fitbit down? Any suggestions welcomed.

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎01-09-2021 10:09

‎01-09-2021 10:09

Hi, if the sync between the watch and the phone via Bluetooth stops working then there is a procedure to reestablish it.

 

As a first step try toggling Bluetooth on the phone.

 

If that doesn't work try

 

Logout of Fitbit app [click profile photo, top left, scroll to bottom]

Shut down watch [ Swipe left, Settings, at the bottom, Shutdown]
Reboot phone
Start watch [Hold button till it vibrates and wait for Logo and clock to appear]

 

Author | ch, passion for improvement.

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‎01-09-2021 12:38

In response to Guy_

‎01-09-2021 12:38

https://help.fitbit.com/articles/en_US/Help_article/1866.htm?Highlight=Sync

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