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Syncing

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‎01-30-2021 03:03

‎01-30-2021 03:03

My sense isn’t syncing again did the usual forget the device  switch off Bluetooth update phone starting to think the sense has just been a total waste of money 

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3 REPLIES 3

‎01-30-2021 04:31

‎01-30-2021 04:31

What phone do you have?

Did you also restart both phone and watch?

What is currently displaying on the watch?

 

Can you please also confirm the versions of watch Firmware and Fitbit App

On the watch

Swipe left

Settings

About Sense

System Info

Version [2nd field]

Version at the top

 

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

Author | ch, passion for improvement.

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‎01-30-2021 04:50

In response to Guy_

‎01-30-2021 04:50

The watch seems absolutely normal. Its version 44.128.4.17

Ap version 3.37.1

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‎01-30-2021 11:27 - edited ‎01-30-2021 11:29

In response to rorytee

‎01-30-2021 11:27 - edited ‎01-30-2021 11:29

If you have an Android device, did you install the Fitbit App version released yesterday. 

Have you looked at the sync troubleshooting steps. 

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