Redesigned Sleep experience now in the Fitbit app

[RebeccaFitbit]

Hi everyone! Starting today, you may notice a new sleep experience in your Fitbit app. If you don't have it right away, please be patient as it can take some time to reach all users. 

Check out what’s new by going to the Fitbit Community blog. 

What do you think? Let us know!

[klumpo]

People asked for a dark mode and we got this. Really strange. I hope they revert it but I fear the people in charge don't understand what their customers want, just trying to keep their coders busy?

I still have time to return my pixel watch 2 and buy a galaxy watch 6 🤷

[Jayavanti]

I’m curious, RebeccaFitbit, did anyone actually think to ask the question, “What do you think?” BEFORE you rolled out this new “upgraded” (i.e., downgraded) design. Did you consider having some focus groups of actual Fitbit users, ones that consistently use the “sleep” functions, give you some feedback on the design before you dumped this on us?

Those of us with sleep issues are NOT just complaining because we don’t like change, we’re disgruntled because the change was unwarranted and poorly executed. If someone in City Hall decided that our street lighting needed an upgrade, so they changed the street lamps to be disco balls with laser lights, the populace would surely balk. 

Change is not inherently good or bad, but change that doesn’t serve customer needs is clearly a problem. 

[Jayavanti]

Thanks, Bamagirl47, for telling us the Garmin tracker has this poor design. That saves me a little research time. Maybe some folks in this community can give us some feedback on products they’ve seen or used, so we can all benefit from their feedback. 

[Bamagirl47]

If you click on the 3 dots at the top right corner, than click edit sleep than edit sleep again. I had to hit the save button a few times to get it to work. Good luck. 

[Lueds55]

Funny, maybe it’s just me but I’ve only seen one response from a Fitbit moderator & it was in regards to the benchmark issue. She said she would pass along the information. What about all the other issues????? Is anyone addressing those???

[Bill34th]

Agree with other users - new display is not good. The ONLY reason I use my Fitbit is for Sleep tracking. Please allow us to resort back to the prior displays/functionality while you work out the kinks. Here are some quick comments:

The only good I see is the ability to scroll and see exact times.

But I can no longer flip horizontally to see the bigger chart. As it is the chart is too squished and also the lack of color makes it virtually unreadable.

I can no longer see the percentage numbers on the main screen.

Also, when I compare to Benchmark and 30-day Average, I do see the percentage numbers for the current sleep, but can no longer tell what the values are for the Benchmark (just get a dotted oval of the range) or the 30-day Average (just get a single dot).

Please allow us to go back to the previous displays and don't force us to go the Premium to do so (if this is at all planned). Unless I can access the prior sleep functionality, I will be switching to a different sleep watch. Others users - I appreciate feedback on other watches/apps for comparison.

[Bamagirl47]

I agree. Change is change but the display is awful. I hate dragging the line to see when I got up to pee or get a drink of water. The look is for corporate world with the graph, not customers that purchased their product for the sleep feature. They need to do better.

[Bamagirl47]

No not that I have noticed.

[DecoyFlyer]

Thank you. This helped, but I now realize that I can no longer hover on a given block of time to see the start & end times for the awake, deep, etc... block I want to know.

[Kir44n]

As others have noted, the new sleep chart is a big miss. Please pass along that we would either like the option to have the old sleep chart, or just go back to sleep chart period. The old sleep chart was more readable, and more details could be gained by opening it in horizontal mode. The "new feature" of getting details by holding your finger on the timeline is okay...but less useful than the old chart. The UI and colors for the new chart are ......not appealing.

[Bamagirl47]

I had premium for years and stopped paying the end of 2023. I decided to try the free 3 month trial of premium again. I don't like the changes to the sleep section, display, colors, or tracking. I wonder what the sleep feature looks like or does if I didn't have the premium. 

[Sarahs373]

Really disappointed in the change. I used to love waking up and looking at my sleep stages, but the new look is ugly and boring. The colors aren't as bright and contrasting and the timeline is smushed too small. The little tracker line is clunky and not really needed. I also dislike the new oxygen variations graph. I preferred the dark background. 

There's no shame in putting it back the way it was before. I think you'll be commended for actually listening to your community. The majority of the comments I've read in here have voiced the same distaste for this update.  

[DobieattheLake]

What was the best app for monitoring sleep has plummeted overnight. I have no benchmark and the new graph is hard to read and apparently hated. Send out a survey to your users asking succinctly do you u want the new updates version or the old one for tracking sleep. Either that or enable a choice to use the choice you prefer. I will be buying a different product if this isn’t fixed in some manner. 

[KathyO68]

I Hate it with a capital H! I’m a premium member and it’s terrible. I’m not a change averse person but this is BAD. Did you pilot with any test community? Gather any feedback? I can’t believe anyone would have given this any thumbs up. I think you should revert immediately. I’ve loved my Fitbit, refused to go to Apple Watch but may be forced to make the switch. 

[DallasDonna]

I hate the new user interface and all the most recent updates to Fitbit. I used to LOVE my watch—from the aesthetics to the ease of use and access to detailed information. It's now a source of aggravation. It feels as if someone set out to intentionally ruin what was a great product with a wholly satisfying user experience. If that was the goal, you guys succeeded! Otherwise, epic fail.

[Maenad]

Your directions for editing the sleep log would be quite nice if that method still worked. I depend on my Fitbit to ACCURATELY record sleep because sleep weirdness is my primary migraine trigger. As of April sometime, when I try to edit an obviously incorrect sleep log (time I fell asleep, time I wake), it tells me it cannot accept the changes because I already have a sleep log. There is no way I have been able to find to delete the incorrect log so I can enter my correct times. This is making my Fitbit basically useless to me.

[USsleepTrkrOnly]

New poster here. I Also HATE HATE HATE EVERYTHING about the new Sleep update that they changed and LOVED everything about how it was except refusing to automatically log a nap under an hour. PLEEAASE anyone tell me How do I roll back the automatic update and go back to how it was ? I have terrribly broken sleep which is why I have this. The dots in the corner dont work because I CANT EDIT MY BROKEN SLEEP SEGMENTS INTO ONE SLEEP SEGMENT like I could before BECAUSE I CANT DELETE ANYTHING. MISRECORDED SLEEP SESSIONS OBVIOUSLY WONT BE ABLE TO BE DELETED IN THE FUTURE EITHER. Its a thing that happens occasionally when my sleep tracker hanging on a hook gets bumped. The new format is TOTALLY USELESS for someone like me. Change it back or give me the option to perhaps by having a toggle option if you insist on having this junk. Dont make me find a different sleep tracker or go without.

[Hipperz]

Dislike so much, I have to scroll down or search for my sleeping heart rate
now!

[Mark2424]

I hate it. I hate the white color scheme and the profusion of vertical dotted lines.

I miss the smiling moon.

I hate the fact that you can't rotate it 90° to landscape proportions on an iPhone.

And, in the old format, you could drag your cursor horizontally across the sleep stages graph, and get a succession of segment duration readouts, e.g. REM (duration) ; Awake (duration) ; Light (duration) ... etc. Now if you want to get the same continuous sequence, you need to move your cursor both horizontally and vertically: move vertically up from the REM row to the Awake row to capture that brief interval, and then vertically down two rows to capture the Light interval, etc.

And regarding Benchmark, that's just completely broken: on selecting Benchmark, rather than e.g. displaying your particular REM percentage and total for the night compared against a typical range for your age and other factors, it just displays your percentages and totals and calls them typical ... there's no benchmarking at all. For instance, my Light sleep level total for last night is 4h 43m; displayed as Benchmark, I get a Light reading of 51% 4h 43m. (The percentage is added, but I'm seemingly asked to accept that my Light total of 4h 43m is exactly what others my age and type experience, no range given ... though a more reasonable interpretation is that Benchmark values are simply omitted.)

30 day average is also broken, not quite as badly. Selecting that display, it does show a black dot indicating that the 30 day averages are either shorter or longer, though no numerical duration or percentage is attached.

These remarks are all regarding the iPhone app. If I log into Fitbit on Firefox or another browser, I get the old style sleep levels graph, but seemingly no way to display benchmark readings there either.

[Sulfate]

Will Fitbit/Google read the comments on here by faithful Fitbit users RebeccaFitbit? We would like to return to the previous sleep graphs please and hope to hear from you at your earliest convenience as you posted the question 8 days ago! You have had over 300 replies. Thanks