Blank screen

[Senator57]

Several days after getting caught in some rain , my screen goes gray with horizontal lines. It has been reset many times. The customer service representative at Fitbit had me to reset again . Still nothing which I knew that would be the case . He also told me The surge can not be repaired . It is out of warranty by 3 months. Does anyone know if these can be repaired ? Seems like a very expensive disposable product if they can't be repaired

[AlejandraFitbit]

It's great to see you around @Senator57. Thanks for troubleshooting this inconvenience by yourself. Since you have already tried the restart procedure provided by @MeylinP several times without success, I recommend contacting our support team one more time, but this time please tell the advocate all the troubleshoot you have already tried. For a faster response you can contact them via phone or chat.

Let me know the outcome. 

[Senator57]

Thank you for your response. I will contact them again , however don't expect the outcome to be any different if the watch can't be repaired. If Fitbit doesn't have a place to send the watches for someone to look at, the options over the phone are very limited . By reading the post on this forum for this type issue , the standard response was the reset. I was offered 25 percent discount towards another Fitbit. I do not continue to purchase expensive products that do not last longer than 15 months under normal use.
Regards

[Senator57]

I did reach out to support again. Took me four attempts to maintain connection to the chat . As I expected the outcome was the same . My watch is outside of warranty three months and now becomes disposable . The only solutions Fitbit has for their products is replacement with a token 25% discount toward another poor quality product. I will spend my money on a higher quality product that hopefully will last longer than 15 months. I wished I had heed the warnings of others when they tried to discourage me from buying a Fitbit. I only hope others will listen to me when I am asked about my opinion.

[AlvaroFitbit]

@Senator57 I would suggest you try to dry your tracker by submerging it in a bag of rice for 48 hours and after this restart your tracker again. Hopefully this may help improve the situation.

Let me know how it goes!

[Senator57]

Watch was in rice for 3 weeks on and off for 48 HR intervals. It simply is defective and does not work. I can reset it a million times and will come on like normal and show normal screen but within a minute will go back to screen with lines all the way through. I have given up on Fitbit products. I have a Garmin now

Sent from my iPhone

[AlvaroFitbit]

@Senator57 Sorry to hear that you couldn't revive your Surge but I it is great that you are still tracking your activity and getting healthier by doing this.

I'll be around!