11-18-2016 18:14
11-18-2016 18:14
11-18-2016 20:07
11-18-2016 20:07
11-19-2016 02:06
11-19-2016 02:06
Fitbit Surge arrived yesterday, to use with win 10 laptop and win 10 phone, charged it up, no bluetooth link being picked up on either phone or laptop, disabled bluetooth on phone and restarted laptop still no connection, tried dongle not working. Frustrated, what the heck...this is 2016 and i have spent £160 on a gadget that is a joke....
11-19-2016 13:59
11-19-2016 13:59
Welcome to the Community @Sweetejart! The error 403 means that our servers can't be reached at that particular moment. I'd recommend trying the steps provided in this post.
If you haven't received the email about the forgot password, please check your spam folder and make sure that you've written your email properly.
Hope this helps. Let me know how it goes.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-21-2016 02:21
11-21-2016 02:21
11-21-2016 05:34
11-21-2016 05:34
Hi there @Sweetejart and welcome aboard to our Fitbit Community @GillC.
@Sweetejart are you using the same email address that you are using on Fitbit.com? Is giving you any error on the App? Let me know more details so I can help you with.
@GillC if you are not able to sync with your computer or your windows phone I recommend to follow the steps on this post for additional help.
Hope this helps. Feel free to come back here if the issue persists.
"Great things are done by a series of small things brought together.” What's Cooking?
11-21-2016 15:45 - edited 11-21-2016 15:46
11-21-2016 15:45 - edited 11-21-2016 15:46
Thanks for the troubleshoot that you've done @Sweetejart! So, if you already reset your password. It should lets you log in again using the new password. Can you please try doing this reset procedure from the online Dashboard? Are you able to log in using a computer or your browser in your phone?
Keep me posted.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
11-21-2016 21:44
11-21-2016 21:44
11-21-2016 21:47
11-21-2016 21:47
11-22-2016 14:52
11-22-2016 14:52
Thanks for your extra details @Sweetejart! Just to clarify this issue, where you able to log into your Dashboard? Since, you mentioned that you're not seeing your sleep graph in your app. It sounds like your tracker isn't transferring your data so please try this syncing troubleshoot.
Hope this helps.
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.