Data did not reset at midnight

[KCHIEFS]

The data on my Surge did not automatically clear at midnight so today all the data is continuing to build on yesterday's data.  Could this have anything to do with going on Daylight Savings Time?

[GatchP]

Hi, I have experienced this too today, first time ever for me, I have had a chargeHR for 17 months, this is a replacement one that I've had for about 6 months now. Last night the steps did not reset, floors did not reset, calories burned did not reset, but intake calories did reset, sleep tracked correctly. This is very frustrating.

I have tried resetting by pluging in and holding the button until version number comes up, but the data did not reset.

[YojanaFitbit]

We are very pleased that you have joined our Family here in the Forums @GatchP! 

Thanks for sharing this information. If you already restarted your Charge HR, it should do the trick; I don't think you will have the same issue again. When your tracker has this type of inconvenience, you can't change the stats for that specific day. But it should be happening again. In case that it does, we'll need to have more details from your end. For example: Did you travel recently? or Have you changed your Time Zone information lately? 

Please keep me posted. 

[GatchP]

Thanks for the reply, I have not changed time zones or travelled at all in all the time I have owned a fitbit.

The data did reset the following night but like you said, I cannot correct the data for the day that did not reset.

Surely a manual way of deleting data should be easy enough to do? If it was made to delete only and not add data then no-body could fiddle in favour of any reward schemes but would have the ability to delete a set amount of data if this problem happens again?

Kind regards

G

[YojanaFitbit]

Hi @GatchP! Thanks for getting back! Actually, Fitbit Dashboard doesn't have that option but I found a request that is very similar to the one you're asking. It was placed in our Feature Suggestion Board: Manual resetting (in case automatic reset at midnight fails).   I would like to encourage you to vote and place your comments in this request. The more votes and comments an idea has the more visibility and momentum it gains.

Thanks again for confirming this information, good to know that you're no longer having issues with your  Surge. I'll be around in case that you need more help with your Fitbit.

Have a good one! 

[am35948]

Hello All,

My Fitbit Charge HR 2 has not reset at midnight for the last 2 nights. I have not traveled between time zones or done anything out of the ordinary. How do you I fix the problem as each day keeps accumulating on the previous day. TIA

[YojanaFitbit]

Hi @am35948, It's great to see that you've visited the Fitbit Community! 

Wow, I think that someone else mentioned a similar issue in this thread before, I noticed that you're using a Charge 2; but I can definitely help you with that. Please restart your Charge 2 a couple of times. And it shouldn't be an ongoing issue, I think that this was just a small bug that affected these two days. If you have this issue again please do no hesitate in getting back.

Sorry about the inconvenience with your stats for these two days. I really appreciate you letting me know this information or you can post your inquiry in the Charge 2 Board too.

I'll be around! 

[barafit]

It happened second time today to my flex2. Checking out the internet, many people having this issue occasionally. Restarting and other time zone related suggestions just won't work. Why Fitbit does not realize that there's is a bug in their system. Why not creating an issue to fix it and letting us know that you are aware and you are on it.

[YojanaFitbit]

Awesome to see you here @barafit, welcome! 

Thanks for restarting your Fitbit already. Our team was aware of some trackers not restarting at midnight on the first of June, but there is no information about the second. Please keep us posted if this happens again, so we can check what is the next step in your case; as we might have to check possible issues with yours. I hope you don't have more related issues. Are the rest of the features working fine?

Please keep me posted! 

[barafit]

The first one happened some time ago. If you google Fitbit midnight you will see many cases for many models. So, either this is a common bug or some of us are carrying defect devices. My question is, if Fitbit is doing something about this issue?

[YojanaFitbit]

Hi @barafit, indeed! You're right, there are a couple of models with the same issue and we're already aware of this. Fitbit is trying to have this topic in discussion while we find the root of the problem. This is not an usual behavior of the tracker since this feature should be working automatically without you doing anything else. I appreciate your concern and once again sorry about the inconvenience.

Let me know if you have any other question. 

[IMcT]

My replacement tracker did not reset at midnight, any idea why and how do I solve this

[YojanaFitbit]

How you doing @IMcT? Thanks for joining this family, hope you like what find here! 

This type of issues doesn't happen that often since this process is done aromatically, you can restart your Surge a couple of times and please let me know if this happens again.

I'll be around! 

[Cheeekymoney]

Hi, I've had  Alta HR for just over a month.  I travelled from the UK to Germany with 1 hour time difference.  I checked how the time would be adjusted and it said it would change with my mobile device that I have the app on when I sync, this happened without a problem.   The fitbit alta hr worked fine for several days then on the night of the 1st July going in to the 2nd July the data (steps,calories, distance) did not reset to zero.  Therefore all my data doubled up for the 2nd July,  it did then reset that night.

I'm confused as I contacted FitBit UK via twitter who sent a link to knowing issue at end of calendar month but not any other day.  I also noted that some users had stated not to allow mobile device to change the time but to change manually. Is my problem to do with time zone changes or just data not resetting on fit bit?  Just to note I checked graphs on the app of steps taken at different times of the day and these appear to be correct for the 2nd July but the overall total was a combination of the 1st and 2nd July.

[YojanaFitbit]

I've noticed you are new around @Cheeekymoney, so let me give you a warm welcome to our Community. 

This is not an unusual behavior from the Fitbit Alta HR. Please try to restart it, as mentioned before  I think that this type of issues are just a small bug that affected this day. If you have this issue again please let me know.

I also noticed that you've posted on the Alta HR thread, I'm sure they will be updating the thread as soon as they have information.

Have a good one! 

[Fitfreak2016]

Still the same for me . Didn't reset .ive ordered a replacement as fortunately still within guarantee period . 

Didn't work 🙁

[IMcT]

I charged the tracker and it reset next day, maybe luck!

[Ivy23]

Hi! Im afraid this has nothing to do with DST. Im from the Philippines and the steps did not reset at midnight. Please help. I did not left it charging either. 

[YojanaFitbit]

Hey there @Ivy23 thanks for sharing your thoughts here. 

As mentioned before this is an unexpected behavior from the Fitbit tracker. Is your not resetting everyday? I'd like to give you a hand with your issue.

Keep me posted.

[Quartermaster]

Having same issue

[YojanaFitbit]

How you doing @Quartermaster? Thanks for joining this family, hope you like what find here! 

As mentioned before, this is not expected to happen but we have received information from users reporting similar issues. I don't think you will have the same issue again. In case that it does, we'll need to have more details from your end. For example: Did you travel recently? or Have you changed your Time Zone information lately? 

Thanks for your understanding.