First time battery charge: for a Surge HR

[Keshavdas]

Hi,

How much time should I charge my Surge HR for the first time (out of the box).

Or should I stop charging the battery as soon as the app indicates full?

Thanks.

[WendyB]

Charge it until it is full. You can check on the watch or the Web site  or phone as well

[VivisFitbit]

Welcome @Keshavdas! Fully charging your tracker usually takes about 2 hours. Thank you for your participation @WendyB. 

[Grumpz]

I just bought my surge n hooked it up n it vibrates but the screen doesn't turn on. Do I have to leave it for a while before I try n turn it on? Thank you

[YojanaFitbit]

Hi @Grumpz! Please receive a warm welcome to the Fitbit Community! Well, when you connect your Surge the first time, you should be getting the "Fitbit.com/Setup" information, which is basically what you have to do to connect ti, if you're using a computer. If you're not getting that information, please restart your Surge and you should see that information or the battery signal. 

Once your Surge is fully charge you can follow the Setup steps in your phone.  Your Surge takes around 3 hours to get a fully charge. Remember to check the syncing requirement in this post first to confirm compatibility.  Then follow these steps:

1. Download the Fitbit App from App Store/Play Store/Windows Store
2. Log in into your Fitbit Account or choose the option "Join Fitbit" if you don't have one
3. If you choose "Join Fitbit" you just need to follow the instruction on the screen to connect your Surge
4. If you already have a Fitbit Account, once you're logged in, go to Account > Set up a device and follow the instruction on the screen
5. If you're Surge is not finishing the steps, please try to restart it a couple of times before to try again.

If you're using a Windows 10 computer you will find Setup instructions in this helpful post.

Hope it helps!