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FitBit Surge Battery

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‎07-09-2016 08:29

‎07-09-2016 08:29

I've had a Fitbit sure for about six months now. The Battery life has gone from lasting about 2-3 days to know lasting about 6 hours or so. I have a few questions about this

1. is this under warranty?

2. how do i return my device for a new one?

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‎07-09-2016 16:11

‎07-09-2016 16:11

Yes
Send fitbit support an email from the app options and get your case going.
They will replace it.
Either keep it but be prepared for similar problems in 6 months, or sell it and buy a blaze if you want to maintain your account whilst fitbit figure out what to do next with a surge 2

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‎07-09-2016 08:32

‎07-09-2016 08:32

Sounds like it may be time to contact support.

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‎07-09-2016 16:11

‎07-09-2016 16:11

Yes
Send fitbit support an email from the app options and get your case going.
They will replace it.
Either keep it but be prepared for similar problems in 6 months, or sell it and buy a blaze if you want to maintain your account whilst fitbit figure out what to do next with a surge 2
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