Fitbit surge turning off

[Richie1]

Hello,

This is my second Fitbit surge and I keep having problems. This one started off with the bottom right button not working, now it keeps turning off and it won't stay on. I've charged it and I can't do a system restart because the buttons are not working properly. Please help.

Thanks

Richard A.

[SunsetRunner]

Hi

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

Mention what you've already tried to speed things up.

[Richie1]

Hello,

I've tried plugging the Fitbit into a computer, charging it, and trying to sync it with the app on my phone. Unfortunately the Fitbit still turns off within a few seconds of turning on.

[YojanaFitbit · Accepted solution]

Hey there! Welcome to the Forums! 

In regards of hardware issues, it's best to contact Customer Support as @SunsetRunner mentioned in his previous post. They will be more than glad to help you to verify the issue, in order to give you the next step.

Catch you later.