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Fitbit surge turning off

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‎11-08-2016 18:33

‎11-08-2016 18:33

Hello,

This is my second Fitbit surge and I keep having problems. This one started off with the bottom right button not working, now it keeps turning off and it won't stay on. I've charged it and I can't do a system restart because the buttons are not working properly. Please help.

Thanks

Richard A.
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Accepted Solutions

‎11-16-2016 10:37

In response to Richie1

‎11-16-2016 10:37

Hey there! Welcome to the Forums! Heart

 

In regards of hardware issues, it's best to contact Customer Support as @SunsetRunner mentioned in his previous post. They will be more than glad to help you to verify the issue, in order to give you the next step.

 

Catch you later. Robot Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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3 REPLIES 3

‎11-09-2016 02:14

‎11-09-2016 02:14

Hi

 

Feel free to contact the Fitbit Support Team: India | United Kingdom | United States

Optionally check out Returns & Warranty before contacting support.

 

Mention what you've already tried to speed things up.

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‎11-09-2016 02:46

In response to SunsetRunner

‎11-09-2016 02:46

Hello,

I've tried plugging the Fitbit into a computer, charging it, and trying to sync it with the app on my phone. Unfortunately the Fitbit still turns off within a few seconds of turning on.
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‎11-16-2016 10:37

In response to Richie1

‎11-16-2016 10:37

Hey there! Welcome to the Forums! Heart

 

In regards of hardware issues, it's best to contact Customer Support as @SunsetRunner mentioned in his previous post. They will be more than glad to help you to verify the issue, in order to give you the next step.

 

Catch you later. Robot Happy

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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