My surge has stopped syncing

[Bournes]

Tried all suggestions . When I turned off blue tooth and tried o reboot got a message saying surge won't allow! Any suggestions.

[mechhorse]

I'm having the same issue since the app updated yesterday.  Came on here to see if anyone else was having the same problem as me... Hopefully something gets figured out... 

[Adyr]

I'm same problem! Some one Can help us?

[YojanaFitbit]

Nice to see that you're digging into the Forums @Adyr, @Bournes and @mechhorse, let me give you all a warm welcome to our Community. 

Thank you guys, for taking the time to inform us about this syncing issue you all are having. I'd like to know what model of phones you're using? Also make sure that both phone and Fitbit App are updated. Then you can follow all the suggestions for syncing issues with (iOS) or (Android) phone. Also is important to consider checking syncing requirements to get a proper connection.

@Bournes If you're still getting an specif message after those steps, please let me know. 

Hope this helps! Have a wonderful day! 

[mechhorse]

I have an IPhone 6S Plus.  I deleted my Fitbit from my app this morning and deleted the all fully from my phone.  I did a hard reset on my Fitbit.  Then 2 hours later after messing around with it nonstop the app and Fitbit finally decided they wanted to speak to each other and synced.  My phone has the newest update.  The app updated July 27 and they stopped taking to each other July 28.  Not sure what the

glitch was, but it was a pain to get everything working again. 

[BARoberts]

I have a surge and an iPhone 6s. Everything was working perfectly until I did the update and now my watch and phone have stopped syncing. I have tried turning both watch and phone off and on numerous times and also deleted the app and reinstalled it again yet I still have these problems. I seem to have the same problems as over people since I updated the app. Can you help?

[mechhorse]

I deleted my surge off of the app too.  I did a reset on it and the plugged it in.  Once I did that I was able to get it to sync, but it took me 2 hours of messing around.  It's been syncing perfectly since then. Hope that helps.  

[bgmca]

Yup, me too.  Stopped Saturday, mid-day.  I didn't do a manual update, but perhaps there was an automatic.  Motorola Droid Turbo 2.  Tried the usual reset protocols, but nada.  Had been working absolutely seamlessly prior to Saturday (29 July, Singapore time).  Also drawing down battery really fast.

[waynecwebb]

Same issue on my iPhone 6.

[BARoberts]

Thanks a lot for the tip! I will try that now.

Sent from my iPhone

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[BARoberts]

My battery is drawing down really quickly too. I thought that was juts me but it seems to be a problem a lot of people are having too since the update. Is Fitbit doing another update to sort these problems?