Surge issues syncing/notifications/no shortcuts

[Hissingsiren72]

Hey !

I recently started using my fitbit Surge that I picked up in december. I'm having various problems with the band :-

1. It won't update ( Keeps failing everytime I try). I've tried using 3 phones.

2. The clock pattern doesn't change

3. Not receiving any notifications 

4. The exercise app says no shortcuts set on mobile or web but I've added all 7 activities in the app. 

Moderator edit: Subject for clarity.

[YojanaFitbit · Accepted solution]

Nice to see that you're digging into the Forums @Hissingsiren72, let me give you a warm Welcome to our Community. 

I'm glad to hear that you just start using your Surge. Thanks for the troubleshooting steps you've tried until now. I'd suggest trying these steps since it seems that your Fitbit is having some internal issues, must likely it did't finish the firmware update. Make sure you're using a compatible device  and that your phone and Fitbit App are up to date. This should solve the issues you are having, so let's give it a try and see how your Fitbit responds.

I'll be around.

[Hissingsiren72]

Thanks for the quick reply @YojanaFitbit. Turns out the phones I own aren't supported by surge. Was able to successfully update and sync with the windows application. Everything seems to be working fine now. Thanks alot !

[YojanaFitbit]

Hi @Hissingsiren72! You're welcome. I'm glad to know that you found help on the Forums, we're here to help all members. Please feel free to come back at any time, we try to take care of all the members of our family. 

I dont' know if you're familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

Keep stepping around in the Forums!