Surge not counting steps

[DKLA]

For the last couple of weeks I thought that my Surge is not counting steps correctly. Over the weekend I noticed that the number got stock and after about ten minutes it started counting again. I continue to see that my steps are unusually low for the distance that I normally walk. Any thoughts?

Moderator Edit: All-caps

[DKLA]

Thank you, I tried that several times but did not solve the problem.

[Redmoonstar]

Have you contacted support??

[Hoafit]

I got my surge, yesterday. Everything is ok, so far. Except the step counting is not accurate. I only walked one and half hour, it showed 8,000 steps.
That's impossible. How do I solve this problem? Thx

[FitDom]

Hi there,
I brought my surge back to Best Buy and they gave me a new one no questions
asked.
Good luck 😊

[gschnauzer]

did you set your stride length?

[Rich_Laue]

Just a note about the stride. It has nothing to do with counting steps, distance takes the step count multiplies this number by the stride to guess at the distance travelled.

A step is a step, no matter what the distance between the feet are. 

[Rich_Laue]

 @Hoafit without knowing anything about you, height, stride, speed, I would say would say 8000 steps are in the ball park.

For me at 5'6" 8000 steps would be a slightly faster than my normal walk at3.5 mph and fairley close to what I would expect, for my 4'9" neighbor 8000 steps would be 2.3 miles and yes it would be very low.. Now if I was power walking by myself then yes the count would be low.