02-01-2016 08:56 - edited 02-01-2016 09:43
02-01-2016 08:56 - edited 02-01-2016 09:43
All of a sudden (approx two weeks ago) my Surge stopped to "hold" charge. Battery drains so fast I have to charge every second day.
Until than one battery charge would typically last 4-5 days - charge during weekend and repeat thursday/ friday depending of GPS use.
Typically I leave it to charge for a few hours (1-3hours) until the lightning bolt AND my dashboard states it's fully charged.
I am using it 24/7 as a activity and sleep tracker exept every second day I track a Free run approx 45 min duration.
I charged it yesterday till it was fully charged. Took it on a 'free run' this morning for approx 45 min. Now after 24 hours it is back to medium charge.
I am aware that it usually will last for an extra day after you receive the empty battery email, but I don't want to rely on that so I typically charge when the email arrives.
Have reset it several times for no avail.
This bavavior started all of a sudden as I said. I don't think we have got any FW or app updates for the last 2-3 weeks either
Any one else experiencing their Surge (or Fitbit) not holding charge?
02-01-2016 12:01
02-01-2016 12:01
02-01-2016 13:05
02-01-2016 13:05
02-20-2016 14:44 - edited 04-01-2016 11:13
02-20-2016 14:44 - edited 04-01-2016 11:13
03-20-2016 20:19
03-20-2016 20:19
Moderator, your link says article not found. I am now having the same issue of the battery only staying charged for a couple of days. I own the Fitbit Flex, HR and the Surge...Surge being my favorite but this battery draining is becoming a pain.
03-25-2016 14:03 - edited 04-01-2016 11:16
03-25-2016 14:03 - edited 04-01-2016 11:16
Sorry for that @Ballmama3! I just corrected that detail, you can also take a look at @BaltazarFitbit's post. It contains a lot of useful details and information. If the issue persists, feel free to contact Support, they'll be happy to give you the assistance and help you need.
Hope this helps!
03-29-2016 17:16
03-29-2016 17:16
I'm having the same problem. Only started having problems about a week ago. I've rebooted everything I can think of. I've only had my surge since November.
04-01-2016 11:24
04-01-2016 11:24
Hello @Itshergym026! If you already performed all the steps provided on my previous posts, and the issue persists, I highly recommend that you contact Support, they have the proper tools to find and identify the source of this. I'm pretty sure they won't let you without a resolution.
05-09-2016 16:31
05-09-2016 16:31
My surge about 2 or 3 weeks ago just started draining the battery in just a couple days. I wonder if that means the battery is failing, can it be replaced or do I need to buy a new one? Its a little more than 1 year old, seems too soon to me...
05-16-2016 10:50
05-16-2016 10:50
That article is hopeless....and what is the point of the advice to turn off the surge when it is not in use? It's a bloody watch for crying out loud...that is the reason people buy it instead of the others, when is a watch not in use?!!!!
06-27-2016 11:00
06-27-2016 11:00
yes i have the same problem but with my charge i will charge it up in the morning and by about 5-6 o'clock it is completly flat no battery. anyone have any ideas on how to fix this problem
07-21-2016 12:00
07-21-2016 12:00
@jorang.. Did you ever fix the battery issue? I've had my surge for a little over a year and now I'm starting to have the battery problem. I called FitBit yesterday and they told me that because my watch is over a year old, I'm not under the warranty. So they gave me a coupon for 25% off another FitBit product. I really like my product and I dont want a new one, but if I'm going to have to replace my watch every year because of the battery, I'll switch to another watch that doesnt have these issues. Again, I LOVE my Fitbit, but 250.00 every year is a bit much.
07-22-2016 03:02
07-22-2016 03:02
07-22-2016 06:09
07-22-2016 06:09
11-27-2016 20:02
11-27-2016 20:02
So am I to understand that once your Surge requires charging twice a day (like mine does), that the only solution is buying a new Surge???
11-27-2016 22:27
11-27-2016 22:27
12-05-2016 07:55 - edited 12-28-2016 10:45
12-05-2016 07:55 - edited 12-28-2016 10:45
Thank you all for the participation in this thread and welcome to the new Fitbit users!
@Multani Have you tried the tips that @VivisFitbit suggested, also getting help from Customer Support would be a good idea. Even if your tracker is more than a 1 old, they can give you an alternative option.
@Multani Sorry about the inconvenience that you had with your Surge, the information on the article is troubleshoot the watch itself, each scenario is different but usually by contacting support you get a better explanation on what happened with yours and what is the next step.
Thank you for the head up @mrtcjm, I'm glad to know that you're back on track.
Totally understand where you coming from @beez_monster, but you don't have to buy a new watch every year, what happened with this one that you had is not going happen again. This discount is for you to have an option even when your product is out of warranty but now with the new trackers your have the extender warranty as well, you might consider using your discount to maybe get a different model if you think that Surge won't work for you.
@MikeGriffiths before to considering buying a new product, I recommend to contact support if you already troubleshoot yours.
I'll be around guys, keep me posted!
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01-06-2017 09:14
01-06-2017 09:14
The same scenario is true for me and my husbands Surge. It started all of a sudden.
01-06-2017 09:15
01-06-2017 09:15
Restarting did not help me.
01-06-2017 10:59
01-06-2017 10:59
starting to die : i have to charge every 4-5 days instead of 8-9