Surge not syncing

[gazbram7]

Hi my Surge wont sync with my Android phone, i have never had a problem i recently upgraded my phone and it worked fine for three weeks but then all of a sudden its saying cant sync. I have tried all the troubleshooting tips and it still wont sync. I have now deleted my surge off my phone app im trying to put it back on, it comes up with we found your Surge then straight away says Bluetooth issues i restart the bluetooth like it says but still not working. Please help? Kind Regards, Gary

[SteveH]

You say you have tried all the troubleshooting tips. Does that include the fitbit restart procedure as in this help file?

https://help.fitbit.com/articles/en_US/Help_article/1186/

If so, how many times did you try it? It's known to not always work and it's recommended to try it at least 3 times.

[gazbram7]

Spoke it them thought I had it sorted now the original problem had started sync error?

Get Outlook for Android

[YojanaFitbit]

Thanks for stopping by @gazbram7, a warm welcome to the Fitbit Community! You can try @SteveH's suggestion and also take a look of some tips that I posted a couple of days ago regarding Surge not connecting with Android phones! I would also make sure about your phone compatibility, you can check the list of supported devices on the Fitbit website. 

I'll be around in case you have a question regarding this information!