Surge showing incorrect time

[Linzbfc]

I've tried a reset but unfortunately my surge has gone back in time and messed up all today's data. It did a correct sync this morning ( hooray ! I managec a sync easily ) but now I don't know what to do.

[WendyB]

Have you changed the time zone under settings?

Sometimes even changing it to the wrong one, sync it and then change to correct one and sync it again works

if not contact support Use the help link above

[Linzbfc]

I tried doing that to put it right and it didn't work.



It seems to be back to normal now. I have no idea why.

[YojanaFitbit]

Hi @Linzbfc, thanks for taking the time to update your information. @WendyB thanks for the tips! 

I'm not sure on what happened to your Surge during that period of time, but hopefully it was just a one time issue. Please keep us posted in case your Surge fails again. 

Are you familiar with our Discussions board, there is a really good chance for you to like it. In case that you haven't do so, check it out! You might be interested in these topics: Marathon Training or How do you break out of your sedentary lifestyle?

See you around! 

[harris_t]

Just like anything electronic - the Surge just needs a shut down & restart occasionally.

Instructions on how to do it are easily found @ Google - just can't remember ATM.

[YojanaFitbit]

Hi @harris_t, I'm glad to see you here in the Forums, your comments are very important for us! 

As you mentioned above, restarting your Surge helps a lot. I appreciate you're joining the conversation. In case that you need to check more information on how to troubleshoot the Time Zone of a Fitbit tracker check these steps!

If you have time please check our Discussions board where you will find other members sharing their experiences and tips about different topics.

See you around!