Surge sync truoble

[reuven_moalem]

Cant sync my surge unless restart it and just for one connection

[SunsetRunner]

Welcome to the Fitbit Forums @reuven_moalem! I recommend starting by checking out these syncing troubleshoots. Make sure that there isn't another bluetooth device that may be creating interference during the process. Setting  up your tracker as a new device. Also, if you have connected your Surge to your phone's bluetooth, try disconnecting it and sync again.

Let me know how it goes.

[reuven_moalem]

hi peter

i'm tired of trying solve this problem...

because i already wrote that i did those steps form more than 10 time, chating with agent, writing and getting emails from supportand... nothing

again - i cant sync my surge unless i'm resatrt it or change the "bluetooth classic" to "pair" which cause the surge a force restart, and just after that i can sync.

after syncing , when it loose connection or getting out from the app, i need to do restart.

notice that now i cnat sync with my pc (with dongle in it). my pc cant find the surge.

i must tell you that i have an old Polar watch and since saturday i'm using it. i hope i wont give up on my surge....

please, try to help after reading all what i akready wrote.

Reuven

[Emamino88]

Another good fix is set up your surge as a replacement device. Just add a device and select surge and it will ask if it is a replacement. It seems to be to easiest quick fix. Although it only lasts a couple days. Hopefully they are working on this

[MarreFitbit]

My friend, I've replied you here !

Happy stepping @Emamino88!