Active minutes on app different to website

[BronwynCurtis]

My active minutes only show 15 minutes on the website but on the app you can see that I exercised for over 30 minutes. How can this be corrected as it is affecting the integration with Vitality and my points. I can send screen shots if needed.

[RobertoME]

Hello @BronwynCurtis, welcome aboard to the Fitbit Community! Keep in mind the active minutes will reflect only those minutes where you are more active or you maintain a high pace during your exercise. Meaning if you had 30 minutes of exercise it won't necessarily reflect the same amount of active minutes.

However if your app and your online Dashboard is not showing the same amount, please feel free to share the screesnhot you have, so I can have a closer look to the issue. There was a similar issue with calories a while ago but this was resolved already.

If you need more help to upload pictures to the community, this post will guide you through.

See you soon and don't forget to keep me posted.

[BronwynCurtis]

 Hi Roberto Fitbit,thanks for the reply.  I've attached some screen shots from the app. Please let me know if there is a different image that i should send. My husband used his Garmin for the walk that we did together and his showed 30+ minutes of active exercise with hi

[RobertoME]

Hi there @BronwynCurtis, thank you for sharing with me some screenshots. In your initial post you mentioned the active minutes are not reflecting the amount of exercise you are doing. However in your screenshots I was able to see only your heart rate and the exercise zones.

The first graph I'm a bit unsure of what is reflecting although I can assume this are your active minutes, but I would like to confirm this with you.

If this is the case keep in mind the same principle applies. to give you an example, if I do 45 minutes of running but only 15 minutes I was able to maintain a high pace or the point where my exercise was more intense, then only this time will be considered as active minutes from the 45 minutes of my total time.

In other words the more calories you burn the higher your MET value, so therefore the more calories you burn the higher your total active minutes. Assuming you're active for at least 10 minutes at a time, green spikes on your calorie graph typically indicate that you’re earning active minutes.In this case the first screenshot of active minutes you have shared.

If you need additional help, I would like to see a screenshots of the total time of active minutes in comparison to the exercise time is showing either the mobile app or your online Dashboard.

See you around!

[BronwynCurtis]

Hi @RobertoME, I'm very unfit so walking at the moment. You are correct that the first graph shows active minutes. My husband and I walked the same time. The device he has showed that he was active with an average heart rate of 127 for 31 minutes. The only thing that could be wrong is that my device is slipping closer to my wrist as I exercise and if I don't notice this then my heart rate doesn't record properly. We have just got back from a walk and during the walk the device was lower on my arm. I checked my heart rate and it was 109. I moved the device up past my wrist bone and my heart rate was over 140. Do you think that this could be the problem? 

[RobertoME]

Hi there @BronwynCurtis, sorry for my absent and thank you for keep me posted. I was reading your latest post and I would not consider the placement where is your tracker on your wrist as an issue, but definitely it plays a major role at the moment to do exercise.

You have mentioned an important point here, since wearing your band tightly may constrict blood flow in your wrist affecting the heart rate signal and as you know all your stats in some way caused an impact on other stats, in this case active minutes. So experimenting with how high you place the tracker on your wrist is a good practice. When you're not exercising, wearing the tracker just above the wrist bone as you would a watch, typically works fine. However, moving the tracker up a couple inches can be very helpful during exercises.

How it goes your active minutes reading, has improved since your last post?

See you later and don't forget to keep me posted.