Fitbit is not syncing steps to Carrot Rewards App.

[5kids1dog]

My steps are not syncing to my Carrot Rewards App.  Help states I should log into fitbit.com and under settings click applications and revoke Carrot Rewards rights then re-pair device - however when I log into fitbit.com I cannot locate this option. I have searched all settings etc. Help please 🙂

[Rich_Laue]

To revoke, go to www.fitbit.com 

Click on the settings cog in the top right

Then click settings

On computer

Look at the menu on the left, click apps

On phone

Click the settings in top left 

Click apps. 

I also found those post. 

https://community.fitbit.com/t5/Third-Party-Apps-Integrations/Carrot-Rewards/td-p/1935275

[Jan112]

My Fitbit is not syncing with my carrot app today either even after following all of the troubleshooting instructions.

[Rich_Laue]

Did the steps above help @Jan112? 

If not you will need to contact Carrot Rewards, they are responsible for their connection. 

[Jan112]

Thank you! Nothing worked yesterday but this morning the steps are showing so maybe they fixed the glitch?

Sent from my iPhone

[Nfoster79]

Same issue here!! I clicked on revoke, but now I cant sync them back together but on my carrot app it does say it is synced to my Fitbit. Very frustrating 

[Luvstwosail]

I can`t even sinc with pc, or carrot..nothing. I did everything it asks...but still nothing. Been at it for 3 hours. Quite frustrating!

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@Nfoster79wrote:

Same issue here!! I clicked on revoke, but now I cant sync them back together but on my carrot app it does say it is synced to my Fitbit. Very frustrating 

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[NanaLori]

What if Carrots doesn't show there in order to revoke?

Any other suggestions?

[Rich_Laue]

Hello @NanaLori if carrot doesn't show up in your connected applications, then it is not connected. 

You will need to connect the two accounts. 

[Marrrmaduke]

I have been trying to grant Carrot an access to my Fitbit account to no avail. The allow button is greyed out. All I can do is click DENY. I'm running Android Oreo and the latest version of Carrot app. Logging in to Fitbit account via carrot app works fine as well. Any ideas?

Thx!

[Rich_Laue]

Have you contacted Carrot yet? 

What page is this allow button found? 

[alexkhor]

It works fine on iOS. Might be an Android issue. I see this on Android Pixel after signing into Fitbit. 

[jelywrig]

I'm having the same issue.  It sure looks like a Fitbit page being served within the carrot app.  

[Rich_Laue]

The fact that the allow is greyed out it should mean that the link to Carrot is already setup. 

@alexkhor you say that it is fine in the iOS, what do you mean by that? Did you press allow in the iOS? If so then your all setup, thelink between the accounts only needs to be setup once from one device, since the link happened on the Internet, not the phone. 

[alexkhor]

I tried to link using an iPhone and I am able to see the Allow button after signing in to Fitbit. The same process on Android yields a different result (greyed out Allow button) as shown in the earlier responses. 

Any idea why Fitbit shows 2 different pages/controls for the same user based on device? 

[Rich_Laue]

You do not need to press allow on both the android and iOS phone .You only need to, and will only be able to press allow once.

You want to press allow only once, this will then set up a connection through the Internet between Fitbit.com and carrotrewards. 

Have you pressed the allow through iOS while your on the web page. 

A web browser is a web browser, it doesn't matter what device you are using, you could do this through the computer if you wanted to. 

My question :

Did you press the allow button on the ios device? 

[alexkhor]

Nope, I am on Android Pixel, and I just happened to try it on my friend's iPhone. I need Fitbit to sync with my Android.

[Rich_Laue]

It does not sync to the phone the sync happens completely on the Internet. 

Pressing the allow on the iOS device should set up the sync for you. 

[jelywrig]

I don't have another device and I've checked in the connected apps on
Fitbit and Carrot isn't yet authorized.

[alexkhor]

Yup, I tried on my friend's iPhone and I am able to link my Fitbit account to Carrot. Looks like this is an Android problem.