Fitbit not syncing with My Fitness Pal

[Can_Do_Gal]

Fitbit & MFP stopped talking properly to one another on 6/15/16. MFP is sending food data, but Fitbit does not seem to be sending calorie burn data back to MFP. I really need this info! I had hoped it would be fixed by today.

No calorie burn data at all seems to be going through to MFP. I tried manually logging an exercise on MFP, which should force a sync. It did clearly sync, because Fitbit picked up the fake activity I'd manually logged. But MFP still didn't receive any calorie burn data from Fitbit.

Over on the MFP forums, a number of other users are complaining of the same issue. It seems to have started somewhere around 4-7 pm Wednesday the 15th for everyone.

[ritzgirl34]

Same problem here! I've tried all the normal fixes of uninstalling, unlinking, etc. I really need my calorie adjustments so I know what I'm supposed to be eating 😞

[SunsetRunner]

Same problem here

[AndrewFitbit]

@SunsetRunner @Can_Do_Gal @ritzgirl34

So I think I might know the solution to this...I just tested my MFP account and it looks like I'm getting a calorie adjustment again after turning on the following setting:

This setting seemed to have been turned off even though I don't recall ever turning it off. I actually assumed it did calorie adjustments automatically, I didn't realize there was a setting for it. You can read more about this setting here.

I guess it's also worth noting that you won't be able to find this setting through the mobile app. 

[SunsetRunner]

the negative adjustments was ticked. Have unticked and saved and gone back
to enable and save but still not working. Looking on my exercise page the
fitbit calorie adjustment disappeared on the 15 June.

[AndrewFitbit]

@SunsetRunner Had to play around with my settings for a bit. Is this what you're talking about?

I had to switch my step counter in MFP to use something else (my iPhone), then switch it back to Fitbit and force sync it. Once I did that, the calorie adjustment came back. See my post here for directions on where to do that.

It may take some time for it to appear, but it does seem to be working. Hope that helps.

[ritzgirl34]

I'm starting to feel like this is a problem on MFP's end. I changed my Steps to "don't track my steps" and unlinked my fitbit account. Then I went back and reconnected to fitbit. MFP started to sync but now I'm just getting that spinning sync circle at the top of the MFP app for several minutes at a time and then it crashes. I'm guessing something on their end isn't pulling the info over from the fitbit side of things.

[ritzgirl34]

Ok, I finally got it to sync in MFP and got an adjustment. I don't really have faith that this is permanently fixed though.