Fitbit not syncing with Weight Watchers.

[Chris-m]

Has stopped syncing with weight watchers tracker.

Moderator edit: updated subject for clarity

[SunsetRunner]

Hi @Chris-m

Moved your post to the Third-Party Integrations section since being more relevant to the topic and increase the chance of getting a solution.

Wishing a wonderful day 

[AngelaMa · Accepted solution]

@Chris-m It's great to see that you've visited the Fitbit Community!  I would recommend to revoke the access of the Weight Watchers App and then link them again. 

Hope this helps. 🙂 

[Chris-m]

We have now resolved this as the new app has calculated them for me ☺

[freesia29]

This is not working for me.  When I add Fitbit to the WW devices, I am not getting a login screen to connect the 2 apps.  On with WW tech support now too. 

[AngelaMa]

@freesia29 Welcome to the Fitbit Family! 🙂 Did you try the procedure on this help article: Can I connect my Fitbit and Weight Watchers accounts?  , keep me posted about the resolution from WW support team! 

Catch you later! 

Moderator Edit: Fixed link

[TheRobV]

I've connected my WW app and my FitBit, but my steps data and food tracking info aren't moving over.

[tazstweet]

Mine are not  moving over  either and they are linked but i dont know why they arnt going to my ww account 

[dmdresp]

Mine aren't either.  When I got to the Fitbit app and select the WW app, it states that my device doesn't support the WW app, even though I already have it.  Spent over an hour with WW support and nothing works.

[LisaLisa16]

Same with me, I did not get an answer.......

[AngelaMa]

Hello @TheRobV, hope you are having a great day! Activities tracked by Fitbit will be converted to activity "PointsPlus" and credited to your Weight Watcher's account. Food information is not transferred from Fitbit to the WW account. @tazstweet @dmdresp and @LisaLisa16 did you try revoking access and then link both accounts again? 

Catch you later! 

[Jen_F]

Angela - the problem is that weight watchers updated their app and website.  I've tried multiple times to revoke access, cancel the link and re-link it.  it's STILL not working.  I tried resetting my fitbit charge HR and now the time is off by 4 hours!  My fitbit is totally messed up now.  I can't even use it.  

[dmdresp]

Well. I'm not doing anything further. Spent too much time already and don't want my fitbit to be screwed up. I disconnected and revoked etc and still nothing

[A_2E]

I recently went from zip to Hr Charge, I am connected to the weight watchers app however its not synching. I did try to revoke access, however weight watchers is not showing up in my applications for some reason.

Ive contacted weight watchers support, they are ZERO help.

[LisaLisa16]

Thanks!

[DesWo]

I am so angry that this has been a problem for over a month. It's not fitbit, my fitbit is working fine the new ww app that is unuseable. The h support from ww was zero help

[SunsetRunner]

I am now having the same problem with my replacment charge that I had to get on Sunday because the one I got for Christmas was defective, I have taken the above steps several times and still no results. I have tried to manually make it sync via their link, nothing.  I give up!

[Jenny51]

I spoke to someone at WW at the fitbit / WW app syncing problem tonight and they said they are aware of it and it's being looked at.

[LisaLisa16]

Thanks! Its working now!

[JeannetteP]

I revoked rights and can not get Fitbit linked with WW.  Please help