05-07-2018
13:09
- last edited on
10-20-2018
12:24
by
SelmaFitbit
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05-07-2018
13:09
- last edited on
10-20-2018
12:24
by
SelmaFitbit
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Fitbit Update 5/14/2018: At this time the issue is resolved. I'll be closing this thread for further replies. If the issue still persists, try to unlink the connection from both sides then link the accounts again.
Fitbit Update 5/9/2018: Hi Everyone- we are still looking into reports of Stava not syncing. Thanks again for your patience and reports.
Fitbit Update 5/8/2018: I've let the team know that some users are still unable to sync Strava and Fitbit. I'll update the thread once I hear more.
Fitbit Update 5/8/2018: Hi everyone- this issue has been resolved. Thanks for your reports and patience. You may want to restart your device. If the issue still persists, try to unlink the connection from both sides then link the accounts again.
Fitbit Update 05/07/2018: Hello everybody. We are aware of syncing difficulties between the Strava and Fitbit integration. Strava has addressed it here, and we are working to resolve this together with Strava as quickly as possible. Thank you for the patience in the meantime.
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05-08-2018 00:18
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05-08-2018 00:18
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It is working again now.
05-08-2018 02:20
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SunsetRunner
05-08-2018 02:20
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Strava connection is still down... is this a Strava problem or fitbit problem?
I am a Strava premium member, so want to know if I should be contacting them.
Thanks

05-08-2018 04:52 - edited 05-08-2018 04:52
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05-08-2018 04:52 - edited 05-08-2018 04:52
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@SunsetRunner wrote:Strava connection is still down... is this a Strava problem or fitbit problem?
I am a Strava premium member, so want to know if I should be contacting them.
Thanks

05-08-2018 06:47
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05-08-2018 06:47
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Still not working for me today. Did a run last night and at lunchtime today but nothing is showing on Strava.
Is there an update on when this is likely to be fixed?
05-08-2018 10:08
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05-08-2018 10:08
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Hi everyone- this issue has been resolved. Thanks for your reports and patience. You may want to restart your device. If the issue still persists, try to unlink the connection from both sides then link the accounts again.
Actively managing your weight? Find accountability buddies on the Manage Weight board

05-08-2018 12:15
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05-08-2018 12:15
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@KateFitbit wrote:Hi everyone- this issue has been resolved. Thanks for your reports and patience. You may want to restart your device. If the issue still persists, try to unlink the connection from both sides then link the accounts again.
I've done all that's been said on this and other forums....Still not syncing... any ideas?
If you find my answers helpful, Vote for them and accept them as the Solution!
Ionic | Charge 2 | iPad 2017 running iOS 12.1.2 Beta

05-08-2018 12:48
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05-08-2018 12:48
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It’s not fixed. Restarted all devices, unlinked and relinked accounts, 3 activities today on Fitbit but not synced to Strava. Same for my wife. Please don’t post messages saying everything fixed, when it clearly hasn’t been fully resolved.
05-08-2018 13:01
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05-08-2018 13:01
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Mine is not working either... I’ve done everything they have said and no results.
05-08-2018 13:03
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05-08-2018 13:03
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So sick of Fitbit saying contact Strava and Stavacsaying contact Fitbit... Somebody just work on fixing the problem, two days is long enough!
05-08-2018 13:06
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05-08-2018 13:06
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Sent from my iPhone
05-08-2018 13:25
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05-08-2018 13:25
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I agree. It is taking too long to fix this problem. And gps syncing took over 10 minutes yesterday and today. I am ready to hang up Ionic and go back to Garmin. Very disappointing support from Fitbit. No wonder the stock is tanking. Some have even predicted it will go to 0.
05-08-2018 13:51
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05-08-2018 13:51
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It’s not fixed for me either. I restarted my device and disconnected from strava and then tried a test run - nothing synced to Strava. What’s going on and when will this be fixed??

05-08-2018 15:18
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05-08-2018 15:18
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Same here, I rode my bike to work in the morning and just got back home. Neither ride showed up on Strava.

05-08-2018 15:21
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05-08-2018 15:21
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Hi Everyone - thanks for your reports! I've let the team know that some users are still unable to sync Strava and Fitbit. I'll update the thread once I hear more.
Actively managing your weight? Find accountability buddies on the Manage Weight board
05-08-2018 18:54
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05-08-2018 18:54
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Still having the issue. Restarted my watch. Disconnected from Strava. Logged out of both apps. Reconnected accounts. Have done two rides since then (new) neither has pushed.

05-08-2018 21:58
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05-08-2018 21:58
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Thanks @KateFitbit - my 3 missing activities synced overnight, so it seems to be working for me again.
05-09-2018 00:14
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05-09-2018 00:14
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Still not working for me......my activity is missing on strava.....aaaaaaahhhhhhh that kills me.......:D 😄 😄
05-09-2018 00:45
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05-09-2018 00:45
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Still not loading activity to Strava! Activities shows up on Fitbit side but will not load to Strava. This worked fine until the latest update on the Iconic. Please fix this! I have revoked access and deleted apps, reinstalled and still not working. I have had one activity load in last 3 days. Something is not right
05-09-2018 02:08
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SunsetRunner
05-09-2018 02:08
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Hi - I am still having problems linking Fitbit data to Strava - anyone else still having issues?
Can old data (yesterday) still be shared to Strava?
05-09-2018 02:10
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05-09-2018 02:10
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I know Fitbit is working on it
Chad W.
