Strava integration - activities not showing in Fitbit

[Nokura]

Hi everyone - I linked my accounts on Wednesday and my first two rides recorded in Strava synced without any issues (Wedneday evening, Thursday morning Australian Eastern Standard Time).  I've logged two more rides since then (Thursday evening and Friday monring, AEST) and neither of them have synced to my Fitbit account - I can't see them on the web dashboard or on my iPhone app.  Both of them are showing fine in Strava.

I thought the accounts may have been disconnected so I checked and they show as being connected in both web dashboards.

Has there been any issue with the sync service?  If not do you know of a way to get it working again short of disconnecting and reconnecting the accounts?

[Dylpickle]

i too would like to know this as my previous mobilerun exercises havn't synced yet.

[dartkelly]

I have logged a ride since linking my accounts but still nothing displays.

Is it working for some people?   Is it device dependent?  (the device the strava activity was measured with?)

[RoadKill]

I have been logging rides in Strava regularly.  Recently, they have stopped showing up in the FitBit dashboard.  In the past they were showing up for me (before FitBit officially announced strava.fitbit.com), but they would show up hours later.  I hope someone can look into this for us.

[griffin145]

My Surge is now synced to my new Strava account. It only shows a walk I did a few days ago- not the hundreds of KMs I biked leading up to that.

Suggestions?

[IronmanJay]

I am having the same issue with the integration.  For me it appears to be one way only.

Strava is displaying my Fitbit activities properly, but Fitbit is not posting the activities I've uploaded to Strava (cycling).

I have confirmed on both dashboards display the apps as being integrated, and I have also tried disconnecting and reconnecting them.

I'm hoping it is a short term bug with the API integration being so new, but also didn't want to brush it off as being the only one it was happening to.  Hopefully if enough people note the issue here they will get it addressed ASAP.

[RoadKill]

I just opened a emailed support for this problem.  https://help.fitbit.com/

I had to push through lots of buttons to get to 3rd Party Integration.  As soon as I know something, I will post.  Please feel free to open your own support tickets.

[Nokura]

Thanks RoadKill.  I will log a help ticket as well.

[David_W]

I've given the fitbit and strava apps permissions but I'm not seeing any sync in either direction for my Charge HR?

This morning for example I've been on my bike.  I used my iphone app for Strava, and put the Charge HR in exercise mode, and all that happened is each device recorded to it's own app.

Any ideas what I'm doing wrong?

[deviate]

STRAVA

my first time using surge when strava pairing was released was perfectly seamless, my last two rides  (saturday and sunday) have not linked with strava,  

whats up?

i need to know if it will be seamless or constantly nigly as i will rather continue using my phone gps and the surge in (spinning) mode as it saves the battery immensely.

please let me know.   thanks

[akosnitzky]

Is there a delay? My run from several hours ago using the Surge does not yet show in my Strava app.

[kschannen]

None of my FitBit activity has been transeferred to Strava since Thursday.

[IronmanJay]

I am having the same issue.
Nothing is now synching between Strava and Fitbit in either direction.

[MatthewFitbit]

Thanks everyone for posting about this, and I'm sorry for the trouble.

Our team i looking into the interruption of syncing, and I'll let you know what we find as soon as possible.

[David_W]

OK at least I'm reassured I wasn't doing something stupid....

[RoadKill]

I just got an email from support.  They asked me to confirm the steps taken to sync my strava account to fitbit (http://strava.fitbit.com).  Hopefully, they will find out what is wrong soon.  I'll reply with any updates.

[MatthewFitbit]

To those who have posted in this thread, or anyone else experiencing syncing problems with Strava - please disconnect and then reconnect your accounts at https://strava.fitbit.com, and let us know if syncing resumes normal behavior. If you continue to have this problem after reconnecting, please let me know so that I can assist further.

Thanks for your patience with this.

[olsenbk21]

I've never seen any activity sharing between Strava or fitbit, I've tried disconnecting and connecting and nothing...

Does it make a difference that my strava activites are actually linked to my Garmin Connect account?  I dont record activities on my phone with Strava...

[Stix_UK]

Im in same place - no activites have ever synched!

When I try to link my account through strava.fitbit.com I get the following message returned:

502 Bad Gateway

The server returned an invalid or incomplete response.

I can see the Fitbit app in Strava and the Strava app in Fitbit but no sync occurs.  I have tried countless times with same result.  Am I missing something fundemental here?  

also using Garmin Connect to get cycling data to Strava from my Edge 1000

[RoadKill]

I disconnected, reconnected and waited several hours, but none of my cycling logged in Strava is being synced to FitBit.  When this problem is finally resolved, can we expect that all of the days that have not synced will be synced?