10-14-2015 16:03 - edited 11-03-2015 14:14
10-14-2015 16:03 - edited 11-03-2015 14:14
Fitbit Update 11/03/15 02:13 PM: Everyone -- The Strava and Fitbit integration issues have been resolved. I am closing this thread from further discussion for organizational purposes.
If you're still experiencing issues, I recommend revoking access to the integration and reconnecting by following the steps outlined here.
Thank you to everyone who took the time to report this issue and for your patience while we worked to get it resolved in a timely manner! Now it's time to get out and ride!
Fitbit Update 10/21/2015 3:54 PM:If you're continuing to experience syncing issues between Fitbit and Strava, please check out Strava's response and follow these troubleshooting steps:
If you've made sure of all of the above and your activities are still not syncing between Fitbit and Strava, please fill out this form to send your Strava athlete ID to us so Fitbit can continue to investigate.
Fitbit Update 10/19/2015 3:18 PM: I've been in contact with our API Team and they are still looking into the issues everyone here has reported! I appreciate all the feedback!
I apologize for the delay in getting this issue resolved but can confirm that we are actively working on getting everyone back on track! Thank you for your continued patience!
Fitbit Update 10/16/2015 3:59 PM: Please check out what syncs between Fitbit and Strava and some troubleshooting tips that should help get you back on track:
What is synced to Strava from Fitbit:
What is synced to Fitbit from Strava:
If you are still unable to sync your data between Fitbit and Strava or vice versa, try the following troubleshooting steps:
Fitbit Update 10/16/2015: Hey all, we're continuing to monitor this issue! It doesn't seem as it is resolved for all users yet, some have reported that after a delay it work but it shouldn't take forever. Rest assured that the API team is still working on it! You can expect an update from me early next week, hopefully with some good news.
Fitbit Update 10/14/2015: Hey everyone -- our team has been looking into the issue with syncing your Strava data over to Fitbit. To pass along information to the engineers working on this issue, are you still experiencing issues with syncing and connecting Strava to your Fitbit account? If so, please try to unlink Strava with your Fitbit and relink it again before replying. Looking forward to your responses! Thank you!
Fitbit Update 10/06/2015: We've received reports that users are unable to set up or sync between their Fitbit and Strava accounts. I have forwarded your information to our Product Specialist Team who is currently looking into this issue. Thank you for your patience as we work to resolve the issue ASAP.
10-08-2015 05:30
10-08-2015 05:30
Not working for me either. Seems to be borked in both directions... nothing from strava in fitbit, and nothing from fitbit in strava.
10-08-2015 07:29
10-08-2015 07:29
Having a similar issue, Strava is not pushing rides to Fitbit. It's been working fine for months, but stopped last week.
10-08-2015 07:35
10-08-2015 07:35
I'm having the same issue and glad to see a fix should be coming soon. Do you have a timeframe for when it should be complete?
10-08-2015 14:27
10-08-2015 14:27
Same here, no sync since Monday.
Would have been good of Fitbit to email the users who have connected with Strava, letting us know what's going on. Or not as may be.
They certainly manage to send other emails.
10-09-2015 01:20
10-09-2015 01:20
Since the 1st October my Fitbit account has not received any exercise information performed within Strava.
I had read an issue earlier this year where we needed to disconnect from the link and then re-establish, this has been done but still no data being received.
Can you please clarify if their is a problem with the link between the two products.
Regards
10-09-2015 02:21 - edited 10-09-2015 02:23
10-09-2015 02:21 - edited 10-09-2015 02:23
Hi @ke3256
Moved your post to the Third-Party Integrations section to increase the chance of getting a solution.
Wishing a wonderful day
10-09-2015 05:20
10-09-2015 05:20
Hi all,
I've had a Flex from about Feb last year and recently upgraded to the Charge, I use Strava when I ride my bike and all the integration was working until Wednesday evenig, I biked and this has not pulled through into FitBit?
I have confirmed the access to strava etc.
Any idea?
Thanks
Maciek
10-09-2015 05:34
10-09-2015 05:34
In addition just tried to revoke access to strava and a few other apps and the webpage gives an error message on both Chrome and Internet Explorer...What is going on?
Thanks
Maciek
10-09-2015 05:41
10-09-2015 05:41
I hadn't even looked in months but for what it's worth, mine stopped syncing on October 2nd. I've had 9 strava activities since then and none have come over. The new has worn off for me so I don't really care if it syncs or not now. It didn't seem to add much value.
10-09-2015 05:43
10-09-2015 05:43
10-09-2015 05:44
10-09-2015 05:44
hmmm, my last sync was on the 4th October...anyone else having the same issue?
10-09-2015 05:55
10-09-2015 05:55
See this issue, which Erick addressed. Here is a link to those reports, and his response. Mine has been broken since the 4th also.
Wednesday
@steelbr1@psykes001@Caroline_EatonStrava syncing may be delayed for a short period of time. Our team is aware of the issue. Syncing to and from Strava should return to normal momentarily.
10-09-2015 06:31
10-09-2015 06:31
Yep, I've not ridden for a while, but my ride from this week and today aren't showing up in FitBit.
10-10-2015 10:20 - edited 10-10-2015 10:34
10-10-2015 10:20 - edited 10-10-2015 10:34
Mine hasn't synced since last Sunday 10/4, been on 2 runs and 1 mountain bike ride since then. I tried relinking accounts too.
Moderator - you posted on 10/7 that it should be fixed soon. What does that mean? That was 3 days ago?
10-10-2015 10:48
10-10-2015 10:48
Everyone -- Sorry for the inconvenience but our engineers are currently looking into the issue. It was previously thought to be an issue that would be a quick fix but as we continue to receive more reports, our team is taking an in-depth look to get this resolved ASAP.
Again, thank you for your patience! I will update you all when I hear more news from our engineers and the Strava team!
10-10-2015 16:51
10-10-2015 16:51
not working for me either. Glad you are working on a fix. I've been refreshing all day and finally came here and glad I found i wasnt' the only one with the problem.
10-10-2015 17:04
10-10-2015 17:04
I noticed starting last week that my fitbit app was not sucessuflly pulling my workouts from Strava. Before it worked and it was great so I'm not sure what changed. I depend on these as it allows me to circumvate Strava's need for a premium account to see heart rate graphs for the workout.
10-11-2015 04:13 - edited 10-11-2015 04:14
10-11-2015 04:13 - edited 10-11-2015 04:14
Have moved your post from the Charge HR to the Third-Party Integrations section to increase the chance of getting a solution.
Your post will get more attention here.
10-11-2015 16:30
10-11-2015 16:30
I have Strava and FitBit connected to sync my cycling data. The last activity that synchronized occurred on 9/23, but I have ridden several time since then and none of my rides have synced.
My tracking routine is slightly complicated (but it has worked in the past):
I am tracking my rides on a Nexus 5 running Android 5.1.1.
Two days ago, I disconnected Strava and FitBit and reconnected them. I rode again today using the same method for recording my data, but so far no new activities have shown up on my dashboard. I realize synchronization isn't instantaneous, but I synchronized my tracking data to Strava nearly an hour ago.
10-11-2015 16:40
10-11-2015 16:40
I just replied in a different thread:
Having the same issue. Hope the engineering team gets this sorted quckly.