04-16-2019 14:18 - edited 05-03-2019 09:27
04-16-2019 14:18 - edited 05-03-2019 09:27
Update 5/3/2019: The connection should now be working for everyone. Please reconnect your scale again. Thanks again for for your patience.
Update 4/29/2019: Hi Everyone, our team is still looking into this issue. I've passed all your feedback and concerns on to the team and hope to have an update soon. Thanks again for your patience.
Update 4/23/2019: We are still working on this, but I hope to have an update soon. Thanks again for your reports and patience.
Update 4/17/2019: We are aware that some people may not be able to set up and are working to fix the issue soon. Thanks to those who posted this error message. I'll update this thread when I hear the issue is resolved.
We recently made some updates to the Withings scale integration that require reauthorization between Withings and Fitbit. If you are unable to sync your Withings scale with Fitbit, please unlink your account and set up again.
For information on how to manage your apps see this article.
Actively managing your weight? Find accountability buddies on the Manage Weight board
Answered! Go to the Best Answer.
09-23-2019 15:07
09-23-2019 15:07
Hi Everyone -
Our team is currently aware that as of last Thursday, Withing scales users are unable to access the Withings link and may not be able to sync or setup their scale with Fitbit. We are working on a fix and hope to have it resolved soon. Thank you very much for your patience and reports.
Please follow this thread for updates.
Since this thread is on an older, resolved issue, I'll be closing it for further reports to keep things tidy.
Actively managing your weight? Find accountability buddies on the Manage Weight board
04-16-2019 16:25
04-16-2019 16:25
Hi Kate, is it possible the Withings Connection Wizard does not work anymore because of this change?
04-16-2019 16:42 - edited 04-16-2019 16:42
04-16-2019 16:42 - edited 04-16-2019 16:42
@JohanV66 possibly. Have you revoked access and tried setting up again? If it's still not working can you tell me the error message you see or provide a screenshot?
Actively managing your weight? Find accountability buddies on the Manage Weight board
04-16-2019 19:10
04-16-2019 19:10
I tried to unlink Withings access but I keep getting this message
Here is a link to a screenshot as well http://imgur.com/a/MVn89FF
04-17-2019 01:42
04-17-2019 01:42
I'm receiving the same error - chat support advised me to open a new Fitbit account, which doesn't seem like the right advice.
@KateFitbit are you able to reset the sync status on an account so that we can set it up again?
04-17-2019 01:47
04-17-2019 01:47
I keep getting this error message when I grant Withings acess
{"errors":[{"message":"redirect_uri_mismatch: The redirect URI provided is missing or does not match partner callback url"}]}
04-17-2019 08:54
04-17-2019 08:54
Hi Kate... your link goes to the help page saying to setup the link from the Withings app...there is nowhere in the Withings app to link 3rd party apps...the link I have always used was = https://www.fitbit.com/weight/withings#
When I go to that link as of yesterday..the error message I get is :
04-17-2019 09:49
04-17-2019 09:49
@FitMeBro, @tjegan82, @keyveen, @Buzzsaw thanks for letting me know, I'm reaching out to the team to see what else I can find out. I'll post an update shortly.
Actively managing your weight? Find accountability buddies on the Manage Weight board
04-17-2019 10:40 - edited 04-17-2019 10:41
04-17-2019 10:40 - edited 04-17-2019 10:41
I am having exactly the same problem and receiving the same message than others above
04-17-2019 11:10 - edited 04-17-2019 11:42
04-17-2019 11:10 - edited 04-17-2019 11:42
I asked FitBit support to unlink my Fitbit and Withings accounts but they said they can’t.
04-17-2019 11:40
04-17-2019 11:40
Same here, all we can do is sit and wait at this point.
04-17-2019 13:31
04-17-2019 13:31
Unable to to sync and unable to to unlink my account.
Same errors seen as above.
Would love to know what testest and quality control is done before these updates are released. It's getting as bad as windows update! 😉
04-17-2019 15:55
04-17-2019 15:55
Hi Everyone, we are aware that some people may not be able to set up and are working to fix the issue soon. Thanks to those who posted this error message. I'll update this thread when I hear the issue is resolved.
@Buzzsaw thank you for posting that link, I will update my original post.
Actively managing your weight? Find accountability buddies on the Manage Weight board
04-18-2019 02:54
04-18-2019 02:54
This issue really needs to be fixed once and for all. I like my Charge 3 but the Aria scale is complete garbage and Withing's smartwatch offerings are closing the gap quickly.
04-18-2019 03:03
04-18-2019 03:03
Hi everyone.
The same problem 😞
Below the errors trying to disconnect and download data from the page https://www.fitbit.com/weight/withings
04-18-2019 03:06
04-18-2019 03:06
Hey @GeorgeG3 .. what's your reasoning behind the Aria scale being garbage? I was honestly thinking to give up on the integration with Withings and get one instead - what makes the Aria bad?
04-18-2019 03:54
04-18-2019 03:54
04-18-2019 06:39
04-18-2019 06:39
What on earth is Withings scale???
04-18-2019 07:46
04-18-2019 07:46
Same problems as all mentioned as of today. Attempting to unlink through the normal Withings link results in an error. Problem started on my Tuesday 4/16 weigh-in. Monday synced fine.
04-19-2019 04:27
04-19-2019 04:27
The aria scale has many issues with the ability get wifi from certain firewalls and configurations. Also after several months it begins draining battery to the point that you will be changing batteries every few days.